Xfinity Community Forum

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Cannot get issue resolved

We have been without internet access for three weeks - Century Link accidentally cut our cable doing their own work on 12/18 and we have been trying to get someone to fix it ever since. I have been on the phone or on chat every single day trying to get someone to come bury our new line. They have se

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Oh everything is marked and that should take no more than 3 days according to your website. We are at 3 WEEKS now.

U

Cannot get issue resolved

We have been without internet access for three weeks - Century Link accidentally cut our cable doing their own work on 12/18 and we have been trying to get someone to fix it ever since. I have been on the phone or on chat every single day trying to get someone to come bury our new line. They have se

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After chatting for 2 hours I am told to just “wait for the local team” which I have for 3 weeks and gotten nowhere. And when I asked for a supervisor, I got no reply. This absolutely the worst customer service and issue resolution I have ever encount

U

Cannot get issue resolved

We have been without internet access for three weeks - Century Link accidentally cut our cable doing their own work on 12/18 and we have been trying to get someone to fix it ever since. I have been on the phone or on chat every single day trying to get someone to come bury our new line. They have se

U

I did this. Thank you.

U

Cannot get issue resolved

We have been without internet access for three weeks - Century Link accidentally cut our cable doing their own work on 12/18 and we have been trying to get someone to fix it ever since. I have been on the phone or on chat every single day trying to get someone to come bury our new line. They have se

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Cannot get issue resolved

We have been without internet access for three weeks - Century Link accidentally cut our cable doing their own work on 12/18 and we have been trying to get someone to fix it ever since. I have been on the phone or on chat every single day trying to get someone to come bury our new line. They have se

53

3

0