This is ridiculous pay so much money for this freaking service I was able to pause earlier this morning and now I'm unable to pause any channel what [Edited: "Language"] is going on?

Every time I attempt to pause a device it says “x couldn’t be paused. Try again later.” This has been going on for 4 days. on another note. I opted out of the hotspot program, but random people are still able to connect. I have a strong password in place and my wifi name is hidden. How do I stop thi

Every time I attempt to pause a device it says “x couldn’t be paused. Try again later.” This has been going on for 4 days. on another note. I opted out of the hotspot program, but random people are still able to connect. I have a strong password in place and my wifi name is hidden. How do I stop thi