About me

I have been a Comcast/xfinity customer on and off for the last 40 years. I just re-initiated cable services for my TV and had the most horrific experience ever. I already have their internet service and the customer rep could have easily observed that in my record since they noted I was a long-time customer. When I called the listed number for customer service 800-9346489 the automated bot did NOT have an option preprogrammed for cable installation which made me go through the system several times before it defaulted to a live human. So someone didn’t bother to add that to their option menu for customers despite it being listed online. It was programmed to say “Alright please press option 1 or 2” when there was no option 3 for cable. Speaking with the agent I was advised I needed a splitter since the wall coaxial cable already went into the internet box. If the agent who took my order for the TV cable box had bothered to look, they could have advised me I needed one.