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user_e7e2a9

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user_e7e2a9
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5 years ago

How can a device in the "Offline Devices" be removed? Or can this list be cleared entirely? There is one particular device with a Reserved IP address that I need to remove, but don't see how it can be removed, and don't see how the DHCP/Reserved IP address parameter for it can be edited. Thanks.

Same exact issue.  Come on Comcast.  This is simple stuff.

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user_e7e2a9
joined community.

Monday, December 14th, 2020

user_e7e2a9
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5 years ago

same issue...can't see a way to remove old devices from the listwhen logged into the modem, it says...Managing your home network settings is now easier than ever. Visit xfinity.com/myxfi to view and manage your list of connected/offline devices. You

user_e7e2a9
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5 years ago

Nope.  That did not work for me.  I removed the device online, rebooted my router, and the device still shows up with the reserved ip which I can NOT assign to the new device (which isn't even a new device, it's the same one just using Wifi instead o

user_e7e2a9
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5 years ago

you going to have to head to https://my.xfinity.com/?cid=cust login and hit the wifi icon on the top right  then go to "Devices" tab, on the bottom of the list you should see " X(X represents the number of not connected devices) Devices Not Connected

user_e7e2a9
liked 's comment

5 years ago

Thanks for your help.  When I follow your instructions, even though I go to the WiFi (XiFi actually, I think) area and follow the rest of your steps, I see both wireless and wired devices.  Unfortunately, I don't see the device that's giving me troub

user_e7e2a9
liked 's comment

5 years ago

Did you ever figure this out?  I have the exact same problem 😞

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