‎user_9e68ac | Xfinity Community Forum

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Charged a $100 'Residential Trouble Call' despite no mention of a charge beforehand, no charge for previous visits, and not fixing my issue

I was charged $100 presumably for the technician visit despite my issue not being solved and this being the third time I've had someone come out to look at the problem. It's not an issue with my setup in any way, but Comcast refuses to do so much as try to figure out what piece of their equipment at

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@XfinityGabby I messaged the account 👍

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Charged a $100 'Residential Trouble Call' despite no mention of a charge beforehand, no charge for previous visits, and not fixing my issue

I was charged $100 presumably for the technician visit despite my issue not being solved and this being the third time I've had someone come out to look at the problem. It's not an issue with my setup in any way, but Comcast refuses to do so much as try to figure out what piece of their equipment at

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Charged a $100 'Residential Trouble Call' despite no mention of a charge beforehand, no charge for previous visits, and not fixing my issue

I was charged $100 presumably for the technician visit despite my issue not being solved and this being the third time I've had someone come out to look at the problem. It's not an issue with my setup in any way, but Comcast refuses to do so much as try to figure out what piece of their equipment at

120

1

0

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Extreme Packet Loss (30+%) multiple hours per day

I was having high packet loss in the past and although it was never fully fixed, it got to the point where it wasn't bothersome enough to pester support about it when it was happening for 5 to 10 minutes every day. However, it has now gotten even worse for now multiple hours per day. It is at seemin

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@XfinitySara Hi, I would like to schedule a tech to come out. I know it is a hardware problem that is out of my control so a tech needs to check all of the external connections that are present as one of them is definitely faulty. The past 2 days, i

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Extreme Packet Loss (30+%) multiple hours per day

I was having high packet loss in the past and although it was never fully fixed, it got to the point where it wasn't bothersome enough to pester support about it when it was happening for 5 to 10 minutes every day. However, it has now gotten even worse for now multiple hours per day. It is at seemin

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In the most ridiculous update I have ever seen, apparently logs now refresh every single day for the xFi routers https://forums.xfinity.com/conversations/your-home-network/modem-gateway-logs-what-do-you-see-is-mine-different/63b313b0507b4d3af9e15222.

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Extreme Packet Loss (30+%) multiple hours per day

I was having high packet loss in the past and although it was never fully fixed, it got to the point where it wasn't bothersome enough to pester support about it when it was happening for 5 to 10 minutes every day. However, it has now gotten even worse for now multiple hours per day. It is at seemin

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@flatlander3 It's just a default x-fi gateway (the tall white rectangles). I don't have any other pieces of equipment. The xFi gateway hooked up to the wall with coax and the ethernet goes directly from the gateway to my computer. I don't have any n

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Extreme Packet Loss (30+%) multiple hours per day

I was having high packet loss in the past and although it was never fully fixed, it got to the point where it wasn't bothersome enough to pester support about it when it was happening for 5 to 10 minutes every day. However, it has now gotten even worse for now multiple hours per day. It is at seemin

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Extreme Packet Loss (30+%) multiple hours per day

I was having high packet loss in the past and although it was never fully fixed, it got to the point where it wasn't bothersome enough to pester support about it when it was happening for 5 to 10 minutes every day. However, it has now gotten even worse for now multiple hours per day. It is at seemin

447

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Hello @user_9e68ac! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message: In the top right corner, you'll see a little chat icon near the bell icon. Click the direct me

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Horrible packet loss every single day for inconsistent periods of time

I consistently have 15 to 20% packet loss nearly every day for seemingly inconsistent periods of time. I have a wired connection and there is nobody else on my network. The only device using the internet, even when I have issues, is my desktop computer. A tech came out who looked lost and confused w

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