Xfinity Community Forum

internet speeds reduced after xfinity 'enhanced' street network & support concerns

in the first week of august 2024 i got an email letting me know xfinity would be in my neighborhood (01002) to do service on our lines on 8/13 & 8/14. the email said 'Enhancing the Xfinity network for faster, more reliable speeds'. any time a company uses terms like that, i get nervous, because

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internet speeds reduced after xfinity 'enhanced' street network & support concerns

in the first week of august 2024 i got an email letting me know xfinity would be in my neighborhood (01002) to do service on our lines on 8/13 & 8/14. the email said 'Enhancing the Xfinity network for faster, more reliable speeds'. any time a company uses terms like that, i get nervous, because

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SB8200 Upload issues

Why did my upload speeds drop when I switched to the Arris SB8200? I am only getting 5 mbps up. I tried to call customer service, but only got automated message, then tried the assistant and eventually got a person, who said everything looked fine. However, they said it was escalated and someone wou

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SB8200 Upload issues

Why did my upload speeds drop when I switched to the Arris SB8200? I am only getting 5 mbps up. I tried to call customer service, but only got automated message, then tried the assistant and eventually got a person, who said everything looked fine. However, they said it was escalated and someone wou

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Motorola MB8611 modem keeps restarting - firmware issue

I have owned my own Motorola MB8611 cable modem since September 2022, and since the middle of December 2022 it has been restarting multiple times per day. After a lot of troubleshooting, I figured out that it is related to the firmware, aka software. With Firmware 8611-19.2.20 it is stable, but then

@user_db1346 :"I have tmobile 5G internet here and I am going to cancel comcast"

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Motorola MB8611 modem keeps restarting - firmware issue

I have owned my own Motorola MB8611 cable modem since September 2022, and since the middle of December 2022 it has been restarting multiple times per day. After a lot of troubleshooting, I figured out that it is related to the firmware, aka software. With Firmware 8611-19.2.20 it is stable, but then

@user_db1346 Just put their gateway in bridge mode. I have my own Ubiquiti router, switches, and APs here. Part of me thinks they are screwing with the customer owned devices so we're forced to rent from them. But I did get them to waive the rental

@NoGoodNamesLeft4Me Yes I read it, I never noticed it before, I kinda looked briefly thru the difference post paying attention to that, what’s interesting is most folks seem to have over 4 upstream channels, I have only 4, I have the 1200/35 plan bu

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I have the MB8611, which was working flawlessly for 8 months. Starting 1/9/23, I started experiencing the problems described in this thread. My modem would reboot multiple times per day. Sometimes 20 minutes apart; other times it would be hours. Comc

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No dropouts at all after a day running the ARRIS SB6141, which confirms it is definitely an issue with my MB8611.

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If everyone who invested a lot of money in this modem can DM the Xfinity support on their own, maybe we can prompt these 2 companies to work & resolve this. Already, I see the same types of folks who post here have already used the Amazon pro

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