Xfinity Community Forum

New modem installation

I'm just curious, I just bought a new Motorola modem which is pitched by Xfinity to replace my older Surfboard. Is there any need for me to do anything other than hooking it up? It's just a network bridge (physical net-to-physical net) so there's not much to do. I get you might need to do some new p

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I'm happy to report that I am online with blazing speed. The release and renew was not the answer. I ended up purchasing a new Xfinity supported high end Netgear cable modem. Followed all the steps to the letter and it worked. I can say that previous

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New modem installation

I'm just curious, I just bought a new Motorola modem which is pitched by Xfinity to replace my older Surfboard. Is there any need for me to do anything other than hooking it up? It's just a network bridge (physical net-to-physical net) so there's not much to do. I get you might need to do some new p

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No damage found, no kinks. A splitter is used outside between two legs going into the house. It is tight and well sealed. I've chosen the shortest, simplest leg to use. No other devices connected to the coax. Two techs have verified a good signal is

@user_8f12c4 Do you notice any damage or bends/kinks in the coax line leading up to the modem? Is there a splitter connected by chance?

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New modem installation

I'm just curious, I just bought a new Motorola modem which is pitched by Xfinity to replace my older Surfboard. Is there any need for me to do anything other than hooking it up? It's just a network bridge (physical net-to-physical net) so there's not much to do. I get you might need to do some new p

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New modem installation

I'm just curious, I just bought a new Motorola modem which is pitched by Xfinity to replace my older Surfboard. Is there any need for me to do anything other than hooking it up? It's just a network bridge (physical net-to-physical net) so there's not much to do. I get you might need to do some new p

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I have tried the same procedure without success. In my case I tried an Arris S33, a replacement S33, and a Netgear CM1000. All purchased new in the last two weeks and all activated through the Xfinity app or by support when the app wasn't cooperating