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user_989115
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Friday, July 22nd, 2022
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2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
@user_aai3pz hi.. mine seemed to be corrected last week or something. Surprised to hear others have this issue now. That’s concerning. Comcast needs to do better on this.
2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
@user_d2ffe9 that boggles my mind too. This is a class action suit if anyone pursues it. The idea that they could charge for incorrectly measured data usage is completely wrong!
2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
@user_5gfgh8 I too asked for a written confirmation and was not provided it though I did get some follow up calls today from Xfinity and it seemed as if today at least that the issue was fixed.
2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
Yes.. and I’ve talked to them two separate times now where they assured me the data overage is a known issue they are working to fix and that I would not be charged extra. He could not email though so gave a a case number instead. Also interestingly
2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
@flatlander3 this is very similar to what I see as well. Time to contact the local News investigative team?
2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
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2 years ago
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'
Same here. Numbers in the table on usage in the app show more than double on the history with 0 overage, clearly wrong . Also, this month’s data going up 60-70gb a day or more and I am not using anything that would use that much. Even unplugge
user_989115
joined community.Wednesday, October 11th, 2023
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