Xfinity Community Forum

We have a partnership with UPS and they have our dedicated account information to ship equipment back to our warehouse. They would take care of the packing and shipping of the equipment. You will just want to make sure to notify them that it is being

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Unable to return Flex box and still charged the one-time charge for non-return!

I recently moved from Illinois to California and did not get a chance to return my free Flex box after disconnecting my service. I tried to print out a return label to give the Flex box back but because I disconnected my service, it wasn't listed in the list of my equipment and therefore could not p

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How does UPS ship the equipment if I don't have a return label that I can print to send to Xfinity? Will they generate one for me? If so, then why did the customer service agent tell me that I had to bring my equipment to an Xfinity store that is 3.5

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Unable to return Flex box and still charged the one-time charge for non-return!

I recently moved from Illinois to California and did not get a chance to return my free Flex box after disconnecting my service. I tried to print out a return label to give the Flex box back but because I disconnected my service, it wasn't listed in the list of my equipment and therefore could not p

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Unable to return Flex box and still charged the one-time charge for non-return!

I recently moved from Illinois to California and did not get a chance to return my free Flex box after disconnecting my service. I tried to print out a return label to give the Flex box back but because I disconnected my service, it wasn't listed in the list of my equipment and therefore could not p

2.1K

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