Xfinity Community Forum

Data usage not accurate

This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told

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@user_5d93a3 We finally gave up!! Our data usage increased by 250% in December 2021. No one at Xfinity or anywhere else could explain this jump in usage. After being charged $80 for "additional data" we said "ENOUGH" and cancelled our X

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Data Usage has increased significantly

Our data usage has exploded every since we got notified on October 22nd that our mbs got upgraded from 200 mbs to 300 mbs. We have not changed our devices and do very little to no gaming. We stream movies (ie Disney +) about once every other day, only one movie in SD (should be about 0.7 gbs/

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Data Usage has increased significantly

Our data usage has exploded every since we got notified on October 22nd that our mbs got upgraded from 200 mbs to 300 mbs. We have not changed our devices and do very little to no gaming. We stream movies (ie Disney +) about once every other day, only one movie in SD (should be about 0.7 gbs/

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@user_a5d9b0 You will find MANY, MANY posts with Xfinity users noting significant jumps in data usage starting late in 2021. Mine went from a consistent 850 GB month to over 2000 GB with NO CHANGE in usage patterns. Xfinity is of no help in e

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Data usage not accurate

This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told

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@user_8d9d2d This data usage on Xfinity is simply VOODOO!! Since I mysteriously started spiking (from 850GB/month to over 2000GB/month!!) I've been watching and charting my data usage very carefully. Today between 2:30 PM and 3:4

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Data usage not accurate

This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told

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Data usage not accurate

This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told

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My data started spiking in mid-November when I installed a new Netgear router. Usage was 850GB every month for the 10 months before that. In November Xfinity says my usage jumped to over 2000GB....same for December resulting in $80 in overage