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user_deb62f

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November 28th, 2021

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user_deb62f
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3 years ago

@XfinityAmandaB this does not help. Xfinity security department was supposed to look into the jump of my data usage in December and update me.  I called Monday 12/27; still waiting for someone in your security department to contact me.  Th

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3 years ago

@user_10f512 I'm in GA and yes their trying to push paying extra for unlimited. I'll go unlimited if they lower my plan

user_deb62f
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3 years ago

@mako99  yes definitely very strange and it's rather shady that all the option for everybody to have this fixed is to buy the unlimited plan as if they're trying to force everyone into it.   Anybody else on here from Michigan.  T

user_deb62f
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3 years ago

I had an insane spike today. Received a notice at 1:00 AM that I was at 75%, 5:00 another one saying I was at 90%, 8:00 another one saying I was at 100%. Contacted support and they tried to tell me my usage has been increasing month to month. I told

user_deb62f
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3 years ago

@XfinityKyla That's not correct- I just switched to a Comcast modem to try to track the data for a month, to see if the issue was my Netgear router/modem or something else....well even with the Comcast modem/router my data is going through the roof

user_deb62f
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3 years ago

@user_1851c8 I have Arris modem then an Amazon eero homework network after that. All my home devices are connected to eero. I'm also paying for eero secure service - $29 per year. It gives me ability to see per device usage statistics - both real-tim

user_deb62f
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3 years ago

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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@user_452d68 If we had fiber offered in our area, we'd be done with Comcast and Xfinity in a heartbeat!!

user_deb62f
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3 years ago

Since November I have been double my normal usage. I have worked from home for 2 years and NEVER had this issue. I cannot find any source as our technology has not changed. There has to be something wrong with Xfinity but the tools provided to look a

user_deb62f
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3 years ago

@Nap1985 Yes thank you. Its now quite obvious that Xfinity is fully aware of this 'problem' and should be taking steps to fix it and not be trying to sell promotions and other products to us. The 'problem' is not our fault and it should not cost us o

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3 years ago

I thought I'd update my situation. It  says my monthly limit  is 1229 gb. Apparently  for Dec. I  used 1228 gb, which is an unbelievable number compared to my  usual  500 or so, and also super suspicious? It seemed to b

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