Xfinity Community Forum

How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

The spikes I started seeing in January have continued off and on. I am still suprised (and pleased) that there have been no T4s during this time, but this number of T3 is still very troubling. Although there have been days with T3 counts abov

How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

I wanted to put this in my original thread, but I guess after time you can't reply anymore so I am starting this new one. Edited to cross out the above line as someone was nice enough to put this back in my main thread. Thanks! Here is a

For what it's worth, I'll document my experience after having suffered and reported the same intermittent disconnection (T3/T4) problem (in another thread here) that started abruptly in January 2020 after a long outage in my area. After a couple of t

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How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

This isn't conclusive, but as I expected, the data I am collecting shows the number of T3 and T4s has dropped off in the cooler weather. (edited post to get picture to show up)

How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

All the connectors in the house, outside at the box and going up the pole have been replaced. There is just one piece of cable that hasn't been replaced (the one that goes from the box into the house.) Maybe I can get them to replace that next time

I would like to post our experience with the same problem here. Since we moved into this house last year, we have been suffering the same T-3 timeout problem. To show how crazy the frequency is:https://imgur.com/3J9IYveWe asked the technician to come

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I am going by memory since it was 4 years ago but not really that they were more responsive . They just had to keep doing the troubleshooting since the modem was theirs. All they could tell me is that everything looked fine. I think I remember changi

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How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

I continue to have issues and I am still tracking them. I've dropped the temperature data from the graph as I see no correlation at this time. I still think I will see a reduction in T3/T4 issues come fall and winter, but only time will tell. Here

How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

Was Comcast immediately receptive to the problem once you had rented one of their modems and reproted the T3 problems or did you still have to fight with them?

How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

Here is an idea. Depending on how friendly you are with your neighbors, ask them if they have Comcast and if they have had any temporary short term outages. If they aren't tech savy, they may not know or be able to descern between a slow/down websi