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Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

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Sorry for delay, I had a meeting. Yes, two devices have differing results. Since upgrade Laptop gets about 118-264 mbps (about what it was or lower than before upgrade. At different location with different provider, it's reliably well

U

Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

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@EG thank you!!! Much appreciated.

U

Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

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Thank you! Leasing, don't see model # but CMAC is [Edited: "Personal Information"]. Shape is upright Trapezoid, slanted on top.

U

Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

U

Laptop ports are firewire & UBS, gateway ports just big data ports.

U

Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

U

@EG it is a WiFi connection, correct. I don't have a cord which will directly connect the laptop to the router/gateway device.

U

Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

2.4K

4

Slow Internet after upgrade

We upgraded from 400 mbps to 800 mbps (with new router/modem) with no increase in speed on primary laptop. That laptop was getting about 200 before upgrade and same now, sometimes less. Technician gave old excuse that "many factors can influence actual speed" which I know, but there should be some s

2.4K

4