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Brand New Samsung Galaxy S21 Ultra 5G not compatible?

I bought a factory unlocked Samsung Galaxy S21 Ultra 5G from Amazon and I plopped in my existing Xfinity Mobile sim from my old iPhone 8 Plus and the LTE data worked. I made the mistake of updating the IMEI in the Xfinity Mobile app to get 5G and the data turned off completely. After chatting with

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Brand New Samsung Galaxy S21 Ultra 5G not compatible?

I bought a factory unlocked Samsung Galaxy S21 Ultra 5G from Amazon and I plopped in my existing Xfinity Mobile sim from my old iPhone 8 Plus and the LTE data worked. I made the mistake of updating the IMEI in the Xfinity Mobile app to get 5G and the data turned off completely. After chatting with

R

Mine is also having this issue. I spoke to someone prior going on the shop. I don't get it. It's unlocked from Samsung. What's going on?

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