So I find myself here again. After multiple attempts to have my issue resolved - a completely normal and everyday issue for a  provider - I try again, this time on the forums.   I have Blast! internet, using my own Surfboard SB8200 modem. Not complicated.   For a week and a half, we have been having

So I find myself here again. After multiple attempts to have my issue resolved - a completely normal and everyday issue for a  provider - I try again, this time on the forums.   I have Blast! internet, using my own Surfboard SB8200 modem. Not complicated.   For a week and a half, we have been having

I have been harsh about lack of support and progress thus far, so in the interest of fairness I wanted to update this thread with some positive news regarding progress.   I'd like to update and say that last night I got ahold of someone at Xfinity an

you can get a human agent in the customer service through a trick I did, just answer no, no to restart your modem questions;  go back to the main menu then go again to the same option, it won't ask you again to restart the modem. But talking to a hum

Hi again. Still no word from Xfinity. Still dropping connection several times an hour, and dropping packets so often it makes attending web meetings or managing a remote server a needlessly horrible experience. It's only our jobs. Nothing important.

So they came through and an external technician came out yesterday morning to check everything. Quizzically, he said that he didn't find anything wrong - he used the word "flawless" a lot.   He said that it could be that a network tech (he's not a ne

Following this thread as I am having similar issues. I have the 8300 instead of 8200 and Arris told me the same thing and Comcast told me the same thing. A nice round of finger pointing and intermittent drops throughout the day. It's not as bad as yo

Figured I'd post some modem logs while I've been on hold for 45+ minutes trying to talk to a human tech (MACs removed) 05/15/2020 10:40 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile

WOW can give me more than double the speed at the same cost, and have told me that I would get to speak to a human technician if I have issues in the future. For everything I've heard from others on their quality and etc, that is currently head and s