Xfinity Community Forum

Do you want to keep using voice guidance

I keep getting the message over and over when setting up my replacement cable box. The agent said they would call me back, but still haven’t received a resolution.

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@user_a4ded3 Update: I got a new box yesterday, and hooked it up today. Went through setup and paired the remote - just with the TV on/off, not the AV receiver stuff - even though I only intend to use my universal remote. And the box works! Whether

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UPDATE: I went and got a new box and it worked perfectly!

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Do you want to keep using voice guidance

I keep getting the message over and over when setting up my replacement cable box. The agent said they would call me back, but still haven’t received a resolution.

U

@Weedmonkey Interesting. I did skip the remote pairing during first boot since I was going to continue using my universal remote anyway. I'll go the Xfinity store near me and exchange my box so I can give it a try. Thanks for the tip

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Do you want to keep using voice guidance

I keep getting the message over and over when setting up my replacement cable box. The agent said they would call me back, but still haven’t received a resolution.

4.5K

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Do you want to keep using voice guidance

I keep getting the message over and over when setting up my replacement cable box. The agent said they would call me back, but still haven’t received a resolution.

U

I have the same problem. I hooked up a new box this weekend, and then got stuck in a loop of being asked if I wanted to use voice guidance. Restarted the box, etc., but to no avail. For now, I've switched back to the old box which is working. How