Xfinity Community Forum

“Free” ipad offer [Edited]

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

21K

78

U

Free Ipad

I was offered a deal while chatting with an agent online. I was supposed to receive a bill reduction, faster internet, a “free” iPad, xumo streaming box, and peacock subscription. So far I only received the iPad. I was just now billed for the iPad and a mobile line. This was not mentioned anywhere!

326

4

0

U

Free Ipad

I was offered a deal while chatting with an agent online. I was supposed to receive a bill reduction, faster internet, a “free” iPad, xumo streaming box, and peacock subscription. So far I only received the iPad. I was just now billed for the iPad and a mobile line. This was not mentioned anywhere!

326

4

0

iPad offer

I was offered an iPad as part of a service enrollment promotion. Once I signed up for the internet subscription and got to the iPad part, I was transferred to multiple agents, each needing to verify my account information through various means (credit card, ssn, birthdate). I was told to try back in

159

2

0

iPad offer

I was offered an iPad as part of a service enrollment promotion. Once I signed up for the internet subscription and got to the iPad part, I was transferred to multiple agents, each needing to verify my account information through various means (credit card, ssn, birthdate). I was told to try back in

159

2

0

U

Xfinity Chat - Free iPad [Edited]

Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front

iPad was delivered to my house, after trying to cancel this additional service that was mis-represented. I finally was able to return the ipad yesterday after spending more than 10 hours with support. The first two shipping labels they sent me were n

Hey there @user_n4zmz9 thanks for using our Forums to contact us and we are here happy to work with you to provide you with peace of mind. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct messag

0

U

Xfinity Chat - Free iPad [Edited]

Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front

5K

28

U

Xfinity Chat - Free iPad [Edited]

Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front

Same thing just happened to me. Same person as well. I signed up and unfortunately after looking this up, it appears that I may have been scammed. I see my billing and charges changed, so hope we receive the iPad. I was charged 70$ for taxes and upfr