Xfinity Community Forum

Request for Assistance with Account Credit Balance, Auto Pay Issues, and Late Fees

Dear Xfinity Customer Support, I am writing to request your assistance in resolving an ongoing issue with my account. In July 2023, I canceled my cable service and switched to Internet-only service. Since then, a credit balance has appeared on my account, with a note referencing a disputed charge. I

Thank you, i cant seem to find you in the directory to DM. Can you please send me one to start a conversation so I can send you the information you asked for?

Request for Assistance with Account Credit Balance, Auto Pay Issues, and Late Fees

Dear Xfinity Customer Support, I am writing to request your assistance in resolving an ongoing issue with my account. In July 2023, I canceled my cable service and switched to Internet-only service. Since then, a credit balance has appeared on my account, with a note referencing a disputed charge. I

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Request for Assistance with Account Credit Balance, Auto Pay Issues, and Late Fees

Dear Xfinity Customer Support, I am writing to request your assistance in resolving an ongoing issue with my account. In July 2023, I canceled my cable service and switched to Internet-only service. Since then, a credit balance has appeared on my account, with a note referencing a disputed charge. I

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1

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