Xfinity Community Forum

IPhone 11 security breach on Xfinity mainframe - unauthorized by customer sim numbers inserted

On Friday, May 24th, someone was able to enter sim numbers on the Xfinity system, pairing those numbers to my two Iphone 11's and taking control. I received no notification and there was no authorization. After contacting a dozen Mobile Repair sites, spending 20 hours on the phone over three days wi

@XfinityDena As a follow up to the Factoria Stoe's employee, Daniel (with 22 years of cell phone experience), I just got off the phone with an Apple Senior Analyst. He was aware this type of proble existed. It was my phone that was the issue. It was

IPhone 11 security breach on Xfinity mainframe - unauthorized by customer sim numbers inserted

On Friday, May 24th, someone was able to enter sim numbers on the Xfinity system, pairing those numbers to my two Iphone 11's and taking control. I received no notification and there was no authorization. After contacting a dozen Mobile Repair sites, spending 20 hours on the phone over three days wi

@XfinityDena Please reference my iPhone 11 Hacks in my May 31st notes. The two iPhone 11's were finally, we thought, okay. The flattened and rebooted mine, my Son - overseas in an isolated region - and a repair person resolve his electronically. &n

IPhone 11 security breach on Xfinity mainframe - unauthorized by customer sim numbers inserted

On Friday, May 24th, someone was able to enter sim numbers on the Xfinity system, pairing those numbers to my two Iphone 11's and taking control. I received no notification and there was no authorization. After contacting a dozen Mobile Repair sites, spending 20 hours on the phone over three days wi

@XfinityDena Thank you for taking the time to respond and I apologize for being slow in responding. Frankly after 30 plus hours on the phone with 12 (yes, I kept track and counted them) Mobile Repair sites around the World, finally ending with a Fra

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @bw012. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate yo

0

IPhone 11 security breach on Xfinity mainframe - unauthorized by customer sim numbers inserted

On Friday, May 24th, someone was able to enter sim numbers on the Xfinity system, pairing those numbers to my two Iphone 11's and taking control. I received no notification and there was no authorization. After contacting a dozen Mobile Repair sites, spending 20 hours on the phone over three days wi

238

1

0

IPhone 11 security breach on Xfinity mainframe - unauthorized by customer sim numbers inserted

On Friday, May 24th, someone was able to enter sim numbers on the Xfinity system, pairing those numbers to my two Iphone 11's and taking control. I received no notification and there was no authorization. After contacting a dozen Mobile Repair sites, spending 20 hours on the phone over three days wi

238

1

0