Xfinity Community Forum

Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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I thought this was corrected. I too was getting ridiculous numbers from Xfinity, double what I've ever used. I was posting on Reddit about it, along with others. Then, an Xfinity online rep said it was fixed, and I received a direct inqu

Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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Mine is fixed as well.

Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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Calling now. Thanks for the heads up.

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I would suggest that anyone experiencing this issue to call into Customer Security Assurance @ 1-888-565-4329 from 8:00am - 12:00am Eastern Time. They will verify what they actually see on their end which is almost exactly half of what we are seeing.

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Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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Keep us updated please..

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Crazy Spike in Internet Data Usage

In the two years that I've used Xfinity internet, I've gone from consistently using 800 - 900GB / 1.2TB, to suddenly jumping through to 1.5TB in the middle of the month. My internet use has been the same: Zoom meetings, working from Home, online gaming. Last month was when the data usage suddenly s

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Crazy Spike in Internet Data Usage

In the two years that I've used Xfinity internet, I've gone from consistently using 800 - 900GB / 1.2TB, to suddenly jumping through to 1.5TB in the middle of the month. My internet use has been the same: Zoom meetings, working from Home, online gaming. Last month was when the data usage suddenly s

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Exactly the same here. I'll look, and my data usage graph will show my normal usage range monthly (600-700gb). Then, I'll look at the graph and everything is double what was actually used. There is actually one showing over the 1.2TB, bu

Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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Between this morning when I posted the above post and now, the Xfinity website has completely changed. You now need to scroll to the right to see data usage. I'm wondering if all these changes with their website (Xfinity Mobile app going away,

Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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I check my usage every month. My last 3 months showed me consistently under 700g out of the 1.2T allowed. Just check the usage today, over the last 3 months, as well as current month. The last 3 are now showing I went over the 1.2T every month