Many of the emails I send to a friend go into a newly generated file called "unwanted" and are never received by the recipient who uses an email client (Microsoft Office Outlook) as his email program. I am able to access his Xfinity account and find my emails sitting in the newly generated "unwanted" file. Daily I move them to his "Inbox" and delete the "unwanted" file and they then become available to him through his email client but sometimes go right back to a newly generated "unwanted" file. I have tried moving them to spam and then marking them as "not spam" which sometimes works, but again they often just move right back to a newly generated unwanted file. I am correctly listed in his address book as well. I also find other emails in that unwanted file not from me but usually they are just mine. Does anyone know what to do about this problem?
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