About VitaminE

@edwardp wrote: Are they replacing existing gateways (Arris, etc.) with xFi gateways?   I don't know. I just returned from a trip. I have a letter and email from Comcast stating that the "new" modem has a technical problem and must be replaced with a another "new" modem mailed to me via UPS. The information stated that the new modem must be activated by 6/13/2018 to avoid losing internet access  on 7/13/2018. I have not received a new modem.   A Comcast representative should reply to these posts. This is unaccepable. ... View more

@TooTall13 wrote: We also received the Xfinity email offer to upgrade our modem. Exchanged our old modem for the new Faster modem at the Xfinity Store. Received NO INSTRUCTIONS with the modem. Plugged it in & let it boot up. NO INTERNET ACCESS! Called Xfinity support for help to set it up. 1. They required that we set up a New Comcast Username & Email Address (user@comcast.net)! Also needed new Wireless name & password. This took awhile. Modem finally re-booted & we had internet access on our computers & cell phones. The Tech recommended I get the "Xfinity My Account" App to access our modem & manage our account. I got the App, but I could not log in. I had the new Username, but no password. Message said to call Xfinity for a password reset code. 2. Oops! Also forgot the home phone through the modem. Called back, but initial tech support could not make the changes to add home phone to the new modem. Transferred to "More Technical Support", looonnnggg wait time. FINALLY got help & got the home phone switched to the new modem, looonnnggg reboot time again. Got a new password for the Xfinity Account (after having my wife authorize me to make changes to OUR account, TWICE, once on my cell phone & again on our home phone), But she approved me. I was then told I could add or change any of her information for our account in the Xfinity My Account App. So I said OK. BUT, when I enter the cell phone numbers, the account app tells me that those numbers are already in use for another account! Same thing with our email addresses! Frustration!! I will try again tomorrow. THERE MUST BE AN EASIER WAY TO UPDATE A MODEM!! Why do we need NEW User Names & Email Addresses to change a modem? Xfinity already has all our information, why can they not just transfer the information from the old, deactivated modem to the new modem? OR, have the modem registered on our account, remove the old modem & add the new modem. Xfinity's process is VERY TIME CONSUMING, And Stupid! So Frustrating!! This is not acceptable. Comcast must do better to provide service to customers, new or existing. I did not download the "app" for verifying my new modem. The instructions with the modem gave a Comcast webpage address (register.xfinity.com) for registration. After plugging in the new modem, it did access the internet via wifi. Registration instructions indicated to enter my Comcast account number and address. After doing that, the new modem was registered and everything worked. I did not have to create a new Comcast username and password. I did have to rename the wifi and provide a password for secure access.   When I exchanged my old modem for the new one, the service person told me that there was a telephone number to call in the instructions to register the new modem. That information was not accurate. The instructions with the new modem gave the steps required to register the new modem online.   So far, everything is working fine with the new modem. I also have telephone service with Comcast. ... View more

@edwardp wrote: The email I received about replacing my modem, appeared to be a phishing attempt, based on the raw email headers. You can forward suspicious email to abuse@comcast.net with Phishing Email as the subject. The email will be evaluated.   The email sent to me had the Xfinity icon, and I didn't see a problem. I called Comcast to inquire about exchanging my modem at an Xfinity service center and was told that I could do that. The exchange went fine, and the installation of the new modem was not difficult. So far, so good. ... View more

@Nerdburg wrote: @VitaminE wrote:  They are blinking, not flashing. I'm not sure I understand the difference. Can you elaborate?  Blinking means slow on-off, once per sec. Flashing means the perception of very fast, continuous on-off. ... View more

If possible, I would still like to have information regarding the two blinking wifi lights on the modem. They are blinking, not flashing. ... View more

@EG wrote: They aren't "speeds". They are frequency *bands*;   https://www.google.com/search?q=2.4+vs+5.0&rlz=1C1SQJL_enUS782US782&oq=2.4+vs+5.0&aqs=chrome..69i57j35i39j0l4.8728j0j4&sourceid=chrome&ie=UTF-8 Thank you. Like I said, I'm a technical novice. ... View more

wrote: VitaminE, no problem. The info you seek can be found here: https://www.xfinity.com/mobile/plan/international I thought those charges were to make calls or text inside a country, England, for example. Do those charges also include the cost of calling the US from inside England? That's what confused me. ... View more

wrote:   VitaminE, When a customer's device is enabled on an international network, a notification is sent to the device containing the Talk/Text/Data rates applicable for the country the device has registered in. The customer is not charged for these notifications or any inbound text messages originating from the continental United States. In addition, a $100 roaming notification will be sent to all lines when $100 of roaming charges have been incurred on the account.   There are no fees for accessing service abroad. You only pay the text, calling, and data rates for that country.  ComcastKenF, Thanks for that information. Very helpful. I forgot to ask what the charges would be to call the US from another country, using Xfinity Mobile. ... View more

wrote: Yes, that's certainly my understanding, and I've seen posts confirming that's all others were charged. But I haven't been out of the country yet to personally verify it. Maybe KenF can confirm. If you make any toll calls, you would also be charged for that. And just be aware that $0.10/MB is ~$100/GB, and some countries have higher rates. If you are planning to use significant data, unlocking your phone and buying a local SIM card can often save a lot (but you would have a different phone number while traveling). The Xfinity option allows you to keep using your current phone number, so it's great for light usage. Mike, Thanks for the feedback and suggestion that we get a confirmation from Comcast. I'm also wondering if Mobile Data -->OFF will protect the user from those data transfer fees. Calls and text don't require data, as in the US. ... View more

@-Mike wrote: The roaming charge is the fee per minute of call, fee per text, and fee per MB of data. There is no separate connection charge. Mike, Does that mean that the below charges are inclusive and there are no extra "roaming" charges?   Service rates while visiting United Kingdom   TALK $0.10 PER MIN   TEXT $0.10 INTL   DATA $0.10 PER MB ... View more

@ComcastKenF wrote: ComcastKenF wrote: The credit check helps us determine the amount of lines you qualify for (customers can qualify from 1-5 lines) which also helps set the financing limit (the total value amount of a phones you can finance on your account) at any given time.    KenF I only want one line, and I will pay for the phone up front. Regardless, a credit check may still be required.  ComcastKenF, I appreciate your response, but that is a very serious matter. There is simply no rationale for a credit check under these conditions. I have nothing to hide, but having a "hard" credit check requires a sensible rationale, and that is not being provided by Comcast. ... View more

@ComcastKenF wrote: The credit check helps us determine the amount of lines you qualify for (customers can qualify from 1-5 lines) which also helps set the financing limit (the total value amount of a phones you can finance on your account) at any given time.    KenF I only want one line, and I will pay for the phone up front. ... View more

@ComcastKenF wrote:   VitaminE, For some XFINITY Internet customers who are interested in signing up for XFINITY Mobile, we may need to learn a little more about you by running your credit. We'll always ask your permission first. If we need to gather this info, you'll be prompted at checkout to perform a credit check.  Hopefully, I can sign up and purchase a phone in person at a service center. I still need to know why Comcast  may need to learn a little more about me. More what? Comcast did not need to do that when I added services in the past. Something is not being disclosed here. ... View more