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About VitaminE
since
10-18-2007
02-10-2020
VitaminE
Regular Contributor
138
Posts
19
Kudos
1
Solution
08-22-2019
05:24 PM
@ComcastKenF wrote:
VitaminE, data roaming applies to data. I have an android too. When I travel overseas, I leave my phone in airplane mode. Then I got back in and enable WiFi and WiFi calling. That way I can't use data at all or connect to a cell tower. Boommmmm! haha.
Ken
Ken, So I guess the bottom line is that if I want to use my cell phone in Canada, I must have Data Roaming on. I don't think about wifi in Canada...
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08-22-2019
04:28 PM
@ComcastKenF wrote:
@ComcastKenF wrote:
Everyone,
Thanks for posting!
If roaming and data are enabled, you will connect to the cell towers in that country and be charged for service accordingly. When I travel overseas, I usually leave it on airplane mode/ only make calls when on wiFi calling and disable my phone's data altogether. Data can run in the background, so if the data is enabled and you can connect to a tower internationally, you can be charged the data rate of that country.
I leave mobile data off here in the US. I only need calls and text, no data. Why are Roaming and data connected? If I need to make a call in Canada to a number in Canada, why can't we make calls with a carrier there without using data?
VitaminE, You can make calls to a foreign cell tower in another country. To your device isn't using data, please make sure your data/cellular data radio icon in your device settings is turned off. Additionally, you can call XFINITY Mobile support to have the team disable data Roaming abroad.
Thanks for this info. I have an LG cell phone. It has a switch to turn on/off mobile data, and a switch to turn on/off roaming data. Two data swtiches. The confusion I still have is whether I need Roaming Data on in order to make calls in Canada. I haven't checked if it's possible to have Roaming Data on and Mobile Data off. But perhaps Mobile Data off only works with xfinity's carrier, Verizon. Just guessing...
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08-12-2019
04:53 PM
@DaveO3 wrote:
VitaminE - It looks like Android devices usually only have a toggle for roaming data while iOS devices have one for roaming voice and one for roaming data.
Right. My LG phone is Andriod. So if I want to use my cell phone in Canada, do I need roaming data on? Or will the phone automatically connect to a carrier in Canada without using data? Here in the US, I have mobile data off and roaming data off. I only use the phone for text and calls.
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08-12-2019
03:44 PM
@DaveO3 wrote:
Jim,
1.) The roaming prices vary by country so you need to go to support in the Xfinity Mobile App or web page and search for International and select the countries you will be roaming in to get the applicable rates. For some countries WiFi Calling is less expensive while for others WiFi Calling is more expensive for Calling within the roaming country, whereas WiFi Calling back to the US is free.
2.) In your settings be sure to toggle off roaming data
To All - If you are ever on a cruise ship be sure to toggle off roaming data as it costs $35,000 per GB.
Are you suggesting that we can still connect with an international carrier even with roaming data turned off? On my cell phone, there is only one setting labelled "roaming data." On or off. I keep mobile data (a separate setting) turned off here in the US. I don't need data.
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08-09-2019
08:34 PM
@ComcastKenF wrote:
Everyone,
Thanks for posting!
If roaming and data are enabled, you will connect to the cell towers in that country and be charged for service accordingly. When I travel overseas, I usually leave it on airplane mode/ only make calls when on wiFi calling and disable my phone's data altogether. Data can run in the background, so if the data is enabled and you can connect to a tower internationally, you can be charged the data rate of that country.
I leave mobile data off here in the US. I only need calls and text, no data. Why are Roaming and data connected? If I need to make a call in Canada to a number in Canada, why can't we make calls with a carrier there without using data?
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08-03-2019
04:13 PM
@DaveO3 wrote:
You will need to turn roaming ON unless you only plan to use WiFi Calling while connected to WiFi. All roaming minutes and texts in Canada, outgoing and incoming, are $0.10. Roaming data is expensive at $50/GB ($.05/M . If you plan to roam they suggest that you turn of cellular data for most of your Apps.
If you have an iPhone and have turned on “Dial Assist” in your Phone settings you probably won’t have to enter the “1”. I don’t know about other phones.
Is a roaming minute charge only when you're talking, or is the charge for each minute that you're connected to a roaming carrier?
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08-03-2019
04:10 PM
@pgagale wrote:
Just returned from Canada and am offering these observations.
1. Make SURE you are on internet wen you make a call as the rate stays at 0.10/min. If not it goes to $6.00/min on another carrier. One call I made by mistake cost me $24.00!
2. Do not rely on the phone for data usage #. My phone said I used .07 GB (.100 is free) but when bill came due XM said I used .25 GB! They got the $12.00 of course. Apparantly, they calculate in the background in secret. The data saver doesn't stop them. I have an Android S10e.
FYI
I found the below on https://www.xfinity.com/mobile/plan/international
Service rates while visiting Canada
TALK
$0.10
PER MIN
TEXT
$0.10
INTL
DATA
$0.05
PER MB
There is no mention of internet connection or "carrier" connection. Any thoughts?
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07-09-2019
06:26 AM
I use my LG cell phone only for talk and text. I keep mobile data off. If I do need to download something or update apps, I use wifi. I don't know why we have to use Data Roaming outside the US. Why can't we connect to a carrier outside the US without needing the data on?
@DaveO3 wrote:
Here is a link for information on international roaming as well calling and roaming rates for each country.
https://www.xfinity.com/mobile/support/article/manage-international-settings
Your best bet of course is to keep your phone in airplane mode and connect to WiFi and use WiFi Calling.
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06-22-2019
06:51 AM
I'm still confused by "Roaming data." I can't turn off automatic Android updates on my LG cell phone. I'll see if I can turn off Mobile Data with Roaming on. Typically, I leave both Mobile Data and Roaming off because I only use my cell phone for texts and calls. I don't need data.
@DaveO3 wrote:
You will need to turn roaming ON unless you only plan to use WiFi Calling while connected to WiFi. All roaming minutes and texts in Canada, outgoing and incoming, are $0.10. Roaming data is expensive at $50/GB ($.05/M . If you plan to roam they suggest that you turn of cellular data for most of your Apps.
If you have an iPhone and have turned on “Dial Assist” in your Phone settings you probably won’t have to enter the “1”. I don’t know about other phones.
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06-21-2019
05:04 PM
If I want to use my mobile phone to call someone in Canada when I am in Canada, do I need to dial 1 first, then the area code? Do I need to have Roam on?
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01-21-2019
06:18 PM
If I'm traveling outside the US, how do I call a number within the US? What about how to call a local number within a country outside the US? Do I need to activate Roam, or will Xfinity Mobile automaticlly connect to a service? Finally, what are the fees to use Xfinity Mobile outside the US?
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Labels:
06-19-2018
05:29 AM
@edwardp wrote:
Are they replacing existing gateways (Arris, etc.) with xFi gateways?
I don't know. I just returned from a trip. I have a letter and email from Comcast stating that the "new" modem has a technical problem and must be replaced with a another "new" modem mailed to me via UPS. The information stated that the new modem must be activated by 6/13/2018 to avoid losing internet access on 7/13/2018. I have not received a new modem.
A Comcast representative should reply to these posts. This is unaccepable.
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04-21-2018
05:31 PM
I have only one telephone line in my Comcast service. Today on my modem, both TEL1 and TEL2 lights are on. I have never requested a second line. If I use my phone, only TEL1 light blinks.
I need an explanation of this.
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03-14-2018
02:54 PM
Xfinity on Facebook gave me the answer:
" Because the name next to the number starts with a V, the little icon on the left will display a V."
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03-13-2018
07:03 PM
What is the meaning of the icons on the call history. Today, I think I received a spam call. The icon was V.
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03-07-2018
06:47 AM
@TooTall13 wrote: We also received the Xfinity email offer to upgrade our modem. Exchanged our old modem for the new Faster modem at the Xfinity Store. Received NO INSTRUCTIONS with the modem. Plugged it in & let it boot up. NO INTERNET ACCESS! Called Xfinity support for help to set it up. 1. They required that we set up a New Comcast Username & Email Address (user@comcast.net)! Also needed new Wireless name & password. This took awhile. Modem finally re-booted & we had internet access on our computers & cell phones. The Tech recommended I get the "Xfinity My Account" App to access our modem & manage our account. I got the App, but I could not log in. I had the new Username, but no password. Message said to call Xfinity for a password reset code. 2. Oops! Also forgot the home phone through the modem. Called back, but initial tech support could not make the changes to add home phone to the new modem. Transferred to "More Technical Support", looonnnggg wait time. FINALLY got help & got the home phone switched to the new modem, looonnnggg reboot time again. Got a new password for the Xfinity Account (after having my wife authorize me to make changes to OUR account, TWICE, once on my cell phone & again on our home phone), But she approved me. I was then told I could add or change any of her information for our account in the Xfinity My Account App. So I said OK. BUT, when I enter the cell phone numbers, the account app tells me that those numbers are already in use for another account! Same thing with our email addresses! Frustration!! I will try again tomorrow. THERE MUST BE AN EASIER WAY TO UPDATE A MODEM!! Why do we need NEW User Names & Email Addresses to change a modem? Xfinity already has all our information, why can they not just transfer the information from the old, deactivated modem to the new modem? OR, have the modem registered on our account, remove the old modem & add the new modem. Xfinity's process is VERY TIME CONSUMING, And Stupid! So Frustrating!!
This is not acceptable. Comcast must do better to provide service to customers, new or existing. I did not download the "app" for verifying my new modem. The instructions with the modem gave a Comcast webpage address (register.xfinity.com) for registration. After plugging in the new modem, it did access the internet via wifi. Registration instructions indicated to enter my Comcast account number and address. After doing that, the new modem was registered and everything worked. I did not have to create a new Comcast username and password. I did have to rename the wifi and provide a password for secure access.
When I exchanged my old modem for the new one, the service person told me that there was a telephone number to call in the instructions to register the new modem. That information was not accurate. The instructions with the new modem gave the steps required to register the new modem online.
So far, everything is working fine with the new modem. I also have telephone service with Comcast.
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03-06-2018
05:22 PM
@edwardp wrote: The email I received about replacing my modem, appeared to be a phishing attempt, based on the raw email headers.
You can forward suspicious email to abuse@comcast.net with Phishing Email as the subject. The email will be evaluated.
The email sent to me had the Xfinity icon, and I didn't see a problem. I called Comcast to inquire about exchanging my modem at an Xfinity service center and was told that I could do that. The exchange went fine, and the installation of the new modem was not difficult. So far, so good.
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03-06-2018
10:42 AM
@Nerd wrote:
@VitaminE wrote:
They are blinking, not flashing.
I'm not sure I understand the difference. Can you elaborate?
Blinking means slow on-off, once per sec. Flashing means the perception of very fast, continuous on-off.
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03-06-2018
08:12 AM
If possible, I would still like to have information regarding the two blinking wifi lights on the modem. They are blinking, not flashing.
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03-05-2018
07:16 PM
@EG wrote:
They aren't "speeds". They are frequency *bands*;
https://www.google.com/search?q=2.4+vs+5.0&rlz=1C1SQJL_enUS782US782&oq=2.4+vs+5.0&aqs=chrome..69i57j35i39j0l4.8728j0j4&sourceid=chrome&ie=UTF-8
Thank you. Like I said, I'm a technical novice.
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03-05-2018
06:12 PM
After renting a modem for about 4 years, I got an email message that I could upgrade the modem. Today, I swapped my "old" modem for a new one at the local Xfinity office.
It was easy to setup and register. I also have voice, and everything is working fine. The speed is very high.
I'm a technical novice and really don't understand why there are two wifi speeds on this modem: 2.4 GHz and 5 GHz. When setting up names, I chose an option that seemed to eliminate named access to each speed. My named connection is 5 GHz, and the 2.4 GHz connection doesn't show up anymore. I'd like to understand why there are two speeds.
My other question is related to the display lights on the modem. Both the 2.4 GHz and 5 GHz lights blink about once per second. The manual I found online says that such blinking indicates denial of network access. I don't know what that means.
Feedback would be appreciated.
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02-03-2018
12:49 PM
wrote:
VitaminE, no problem. The info you seek can be found here: https://www.xfinity.com/mobile/plan/international
I thought those charges were to make calls or text inside a country, England, for example. Do those charges also include the cost of calling the US from inside England? That's what confused me.
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02-03-2018
12:08 PM
wrote:
VitaminE, When a customer's device is enabled on an international network, a notification is sent to the device containing the Talk/Text/Data rates applicable for the country the device has registered in. The customer is not charged for these notifications or any inbound text messages originating from the continental United States. In addition, a $100 roaming notification will be sent to all lines when $100 of roaming charges have been incurred on the account.
There are no fees for accessing service abroad. You only pay the text, calling, and data rates for that country.
ComcastKenF,
Thanks for that information. Very helpful. I forgot to ask what the charges would be to call the US from another country, using Xfinity Mobile.
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01-26-2018
06:33 AM
wrote: Yes, that's certainly my understanding, and I've seen posts confirming that's all others were charged. But I haven't been out of the country yet to personally verify it. Maybe KenF can confirm. If you make any toll calls, you would also be charged for that. And just be aware that $0.10/MB is ~$100/GB, and some countries have higher rates. If you are planning to use significant data, unlocking your phone and buying a local SIM card can often save a lot (but you would have a different phone number while traveling). The Xfinity option allows you to keep using your current phone number, so it's great for light usage.
Mike, Thanks for the feedback and suggestion that we get a confirmation from Comcast. I'm also wondering if Mobile Data -->OFF will protect the user from those data transfer fees. Calls and text don't require data, as in the US.
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01-25-2018
07:51 PM
@-Mike wrote: The roaming charge is the fee per minute of call, fee per text, and fee per MB of data. There is no separate connection charge.
Mike, Does that mean that the below charges are inclusive and there are no extra "roaming" charges?
Service rates while visiting United Kingdom
TALK
$0.10
PER MIN
TEXT
$0.10
INTL
DATA
$0.10
PER MB
... View more
01-25-2018
05:58 PM
https://www.xfinity.com/mobile/plan/international
The cost for talking and texting outside of the US is presented. However, there is no information about the cost of connecting to a network -- roaming charges. Where can we get that information? Also, is a roaming charge in effect as long as a mobile device is connected to a network or only when the device is used for talking and texting?
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12-22-2017
06:22 PM
@ComcastKenF wrote:
@-Mike wrote: The online data usage does update throughout the month. You don't have to wait until the end of the month to see your usage. However, Xfinity only reports it in 0.1 GB increments, so you can't see the exact value.
That's my observation as well. I can only see the current mobile data usage figure on the device, not on my Xfinity Mobile account.
VitaminE, your account should show some kind of usage. Are you seeing any errors on the screen when you check?
Sorry, I've not had access for awhile. The usage seems to be in increments only, not continuous usage updates. There is no error message. I can see continuous usage data on my device.
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12-08-2017
02:55 PM
@-Mike wrote: The online data usage does update throughout the month. You don't have to wait until the end of the month to see your usage. However, Xfinity only reports it in 0.1 GB increments, so you can't see the exact value.
That's my observation as well. I can only see the current mobile data usage figure on the device, not on my Xfinity Mobile account.
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12-02-2017
10:36 AM
3 Kudos
@ComcastKenF wrote:
ComcastKenF wrote:
The credit check helps us determine the amount of lines you qualify for (customers can qualify from 1-5 lines) which also helps set the financing limit (the total value amount of a phones you can finance on your account) at any given time.
KenF
I only want one line, and I will pay for the phone up front.
Regardless, a credit check may still be required.
ComcastKenF,
I appreciate your response, but that is a very serious matter. There is simply no rationale for a credit check under these conditions. I have nothing to hide, but having a "hard" credit check requires a sensible rationale, and that is not being provided by Comcast.
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12-02-2017
10:23 AM
1 Kudo
@ComcastKenF wrote:
The credit check helps us determine the amount of lines you qualify for (customers can qualify from 1-5 lines) which also helps set the financing limit (the total value amount of a phones you can finance on your account) at any given time.
KenF
I only want one line, and I will pay for the phone up front.
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12-02-2017
10:11 AM
2 Kudos
@ComcastKenF wrote:
VitaminE, For some XFINITY Internet customers who are interested in signing up for XFINITY Mobile, we may need to learn a little more about you by running your credit. We'll always ask your permission first. If we need to gather this info, you'll be prompted at checkout to perform a credit check.
Hopefully, I can sign up and purchase a phone in person at a service center. I still need to know why Comcast may need to learn a little more about me. More what? Comcast did not need to do that when I added services in the past. Something is not being disclosed here.
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12-02-2017
07:12 AM
1 Kudo
I've been a Comcast customer for about 20 years, using a triple-bundled package for the past 5 years or so. I'm generally satisfied with the service. Otherwise, I would not be using it. I'm still considering adding Xfinity Mobile. I visited a service center and was told that to sign up for Xfinity Mobile, an Equifax credit check would be required. Never before has that happened whenever I added services. That requirement makes absolutely no sense to me. I need an explanation of that requirement.
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12-01-2017
05:14 PM
1 Kudo
I'm still vacilating about going with Xfinity Mobile. I understand that I'll have to purchase a device from Comcast. Even if I use only text and calls, which are supposed to be unlimited, will there be any monthly fee? Taxes? Other fees?
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09-12-2017
02:37 PM
1 Kudo
@VitaminE wrote:
I also have Starz Free Preview. No notification. No dates.
I just found this on Facebook:
XFINITY
23 hrs ·
Enjoy Power & Survivor’s Remorse with our STARZ Free Preview from now until 9/17 with # XFINITYOnDemand
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05-26-2017
10:08 AM
I'm also confused about this offering. I posted the following in another thread, but no answer yet:
I've been a Comcast (Xfinity?) subscriber for about 20+ years -- cable, internet, voice. Overall, I'm pleased with the services. However, as a retiree, I'm finding the complexity of the offerings now to be overwhelming -- far more complex than I want to deal with. For example, the new Xfinity MOBILE. I have no clue about how it works. If I purchase a device, does it act like a cell phone that has no added expense with my internet service? Does Comcast assign a mobile number to me? Why do I need "hot spots"? Why do I need to consider monthly data usage? Used for what? What's the difference between data usage and talk and text? I do know that I'm a "hot spot" because my modem is used for xfinitywifi, not just for my secure wifi. I let that stay on.
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