About VitaminE

VitaminE · ‎01-21-2019

If I'm traveling outside the US, how do I call a number within the US? What about how to call a local number within a country outside the US? Do I need to activate Roam, or will Xfinity Mobile automaticlly connect to a service? Finally, what are the fees to use Xfinity Mobile outside the US?

VitaminE · ‎10-24-2018

Does data have to be on to receive and access voicemail messages?

VitaminE · ‎09-25-2018

@Meitheamh wrote: https://forums.xfinity.com/t5/Xfinity-Mobile/Short-codes/td-p/3053837 Informative, but I do wonder why the text messages stopped. I have received short codes from the time I started to use xfinity mobile several months ago.

VitaminE · ‎09-25-2018

I stopped getting text messages to log on to an account with a code sent. I was told to contact the provider and request that a "short code block" be removed. How do I do that and confirm that there is no such block on my xfinity mobile phone?

VitaminE · ‎07-04-2018

@VitaminE wrote: @ericg518 wrote: BTW, has Xfinity considered some kind of Senior packaging? We're on fixed income and, while we watch TV a lot, we pretty much watch about 5 channels consistently. I hate paying for all those extras and a Senior plan of some kind would probably attract a lot of Boomers. I completely agree with you that long-standing, Senior subscribers to Comcast (Xfinity) services should receive special packaging. It is frustrating that packaging advertisements are only for "new" customers. BTW, I should have suggested that you send your concerns to Tom Karinshak, Executive Vice President of Customer Experience at Comcast. There is an online form to do that: https://www.xfinity.com/support/articles/ways-to-get-help If enough of us do that, perhaps Comcast will get the message...

VitaminE · ‎07-04-2018

@ericg518 wrote: BTW, has Xfinity considered some kind of Senior packaging? We're on fixed income and, while we watch TV a lot, we pretty much watch about 5 channels consistently. I hate paying for all those extras and a Senior plan of some kind would probably attract a lot of Boomers. I completely agree with you that long-standing, Senior subscribers to Comcast (Xfinity) services should receive special packaging. It is frustrating that packaging advertisements are only for "new" customers.

VitaminE · ‎06-19-2018

@edwardp wrote: Are they replacing existing gateways (Arris, etc.) with xFi gateways? I don't know. I just returned from a trip. I have a letter and email from Comcast stating that the "new" modem has a technical problem and must be replaced with a another "new" modem mailed to me via UPS. The information stated that the new modem must be activated by 6/13/2018 to avoid losing internet access on 7/13/2018. I have not received a new modem. A Comcast representative should reply to these posts. This is unaccepable.

VitaminE · ‎04-22-2018

@geek46 wrote: @Flmgkat_60 wrote: I hadn't had phones connected to the modem, yet the Tel1 and Tel2 light are solid. Hadn't had this before. Should I be concern? There is nothing to worry about if you do not have phone service or you have no phones connected. I have 1-line phone service. Yesterday for the first time, I noticed that both TEL1 and TEL2 lights on my modem were illuminated. The manual states that an illuminated light indicates that the line is enabled. I have never requested a second phone line. If I understand the above comment, there is nothing to worry about regarding the TEL2 light being illuminated.

VitaminE · ‎04-21-2018

I have only one telephone line in my Comcast service. Today on my modem, both TEL1 and TEL2 lights are on. I have never requested a second line. If I use my phone, only TEL1 light blinks. I need an explanation of this.

VitaminE · ‎03-14-2018

Xfinity on Facebook gave me the answer: " Because the name next to the number starts with a V, the little icon on the left will display a V."

VitaminE · ‎03-13-2018

What is the meaning of the icons on the call history. Today, I think I received a spam call. The icon was V.

VitaminE · ‎03-07-2018

@TooTall13 wrote: We also received the Xfinity email offer to upgrade our modem. Exchanged our old modem for the new Faster modem at the Xfinity Store. Received NO INSTRUCTIONS with the modem. Plugged it in & let it boot up. NO INTERNET ACCESS! Called Xfinity support for help to set it up. 1. They required that we set up a New Comcast Username & Email Address (user@comcast.net)! Also needed new Wireless name & password. This took awhile. Modem finally re-booted & we had internet access on our computers & cell phones. The Tech recommended I get the "Xfinity My Account" App to access our modem & manage our account. I got the App, but I could not log in. I had the new Username, but no password. Message said to call Xfinity for a password reset code. 2. Oops! Also forgot the home phone through the modem. Called back, but initial tech support could not make the changes to add home phone to the new modem. Transferred to "More Technical Support", looonnnggg wait time. FINALLY got help & got the home phone switched to the new modem, looonnnggg reboot time again. Got a new password for the Xfinity Account (after having my wife authorize me to make changes to OUR account, TWICE, once on my cell phone & again on our home phone), But she approved me. I was then told I could add or change any of her information for our account in the Xfinity My Account App. So I said OK. BUT, when I enter the cell phone numbers, the account app tells me that those numbers are already in use for another account! Same thing with our email addresses! Frustration!! I will try again tomorrow. THERE MUST BE AN EASIER WAY TO UPDATE A MODEM!! Why do we need NEW User Names & Email Addresses to change a modem? Xfinity already has all our information, why can they not just transfer the information from the old, deactivated modem to the new modem? OR, have the modem registered on our account, remove the old modem & add the new modem. Xfinity's process is VERY TIME CONSUMING, And Stupid! So Frustrating!! This is not acceptable. Comcast must do better to provide service to customers, new or existing. I did not download the "app" for verifying my new modem. The instructions with the modem gave a Comcast webpage address (register.xfinity.com) for registration. After plugging in the new modem, it did access the internet via wifi. Registration instructions indicated to enter my Comcast account number and address. After doing that, the new modem was registered and everything worked. I did not have to create a new Comcast username and password. I did have to rename the wifi and provide a password for secure access. When I exchanged my old modem for the new one, the service person told me that there was a telephone number to call in the instructions to register the new modem. That information was not accurate. The instructions with the new modem gave the steps required to register the new modem online. So far, everything is working fine with the new modem. I also have telephone service with Comcast.

VitaminE · ‎03-06-2018

@edwardp wrote: The email I received about replacing my modem, appeared to be a phishing attempt, based on the raw email headers. You can forward suspicious email to abuse@comcast.net with Phishing Email as the subject. The email will be evaluated. The email sent to me had the Xfinity icon, and I didn't see a problem. I called Comcast to inquire about exchanging my modem at an Xfinity service center and was told that I could do that. The exchange went fine, and the installation of the new modem was not difficult. So far, so good.

VitaminE · ‎03-06-2018

@Nerdburg wrote: @VitaminE wrote: They are blinking, not flashing. I'm not sure I understand the difference. Can you elaborate? Blinking means slow on-off, once per sec. Flashing means the perception of very fast, continuous on-off.

VitaminE · ‎03-06-2018

If possible, I would still like to have information regarding the two blinking wifi lights on the modem. They are blinking, not flashing.

VitaminE · ‎03-05-2018

@EG wrote: They aren't "speeds". They are frequency *bands*; https://www.google.com/search?q=2.4+vs+5.0&rlz=1C1SQJL_enUS782US782&oq=2.4+vs+5.0&aqs=chrome..69i57j35i39j0l4.8728j0j4&sourceid=chrome&ie=UTF-8 Thank you. Like I said, I'm a technical novice.

VitaminE · ‎03-05-2018

After renting a modem for about 4 years, I got an email message that I could upgrade the modem. Today, I swapped my "old" modem for a new one at the local Xfinity office. It was easy to setup and register. I also have voice, and everything is working fine. The speed is very high. I'm a technical novice and really don't understand why there are two wifi speeds on this modem: 2.4 GHz and 5 GHz. When setting up names, I chose an option that seemed to eliminate named access to each speed. My named connection is 5 GHz, and the 2.4 GHz connection doesn't show up anymore. I'd like to understand why there are two speeds. My other question is related to the display lights on the modem. Both the 2.4 GHz and 5 GHz lights blink about once per second. The manual I found online says that such blinking indicates denial of network access. I don't know what that means. Feedback would be appreciated.

VitaminE · ‎02-03-2018

wrote: VitaminE, no problem. The info you seek can be found here: https://www.xfinity.com/mobile/plan/international I thought those charges were to make calls or text inside a country, England, for example. Do those charges also include the cost of calling the US from inside England? That's what confused me.

VitaminE · ‎02-03-2018

wrote: VitaminE, When a customer's device is enabled on an international network, a notification is sent to the device containing the Talk/Text/Data rates applicable for the country the device has registered in. The customer is not charged for these notifications or any inbound text messages originating from the continental United States. In addition, a $100 roaming notification will be sent to all lines when $100 of roaming charges have been incurred on the account. There are no fees for accessing service abroad. You only pay the text, calling, and data rates for that country. ComcastKenF, Thanks for that information. Very helpful. I forgot to ask what the charges would be to call the US from another country, using Xfinity Mobile.

VitaminE · ‎01-26-2018

wrote: Yes, that's certainly my understanding, and I've seen posts confirming that's all others were charged. But I haven't been out of the country yet to personally verify it. Maybe KenF can confirm. If you make any toll calls, you would also be charged for that. And just be aware that $0.10/MB is ~$100/GB, and some countries have higher rates. If you are planning to use significant data, unlocking your phone and buying a local SIM card can often save a lot (but you would have a different phone number while traveling). The Xfinity option allows you to keep using your current phone number, so it's great for light usage. Mike, Thanks for the feedback and suggestion that we get a confirmation from Comcast. I'm also wondering if Mobile Data -->OFF will protect the user from those data transfer fees. Calls and text don't require data, as in the US.

VitaminE · ‎01-25-2018

@-Mike wrote: The roaming charge is the fee per minute of call, fee per text, and fee per MB of data. There is no separate connection charge. Mike, Does that mean that the below charges are inclusive and there are no extra "roaming" charges? Service rates while visiting United Kingdom TALK $0.10 PER MIN TEXT $0.10 INTL DATA $0.10 PER MB

VitaminE · ‎01-25-2018

https://www.xfinity.com/mobile/plan/international The cost for talking and texting outside of the US is presented. However, there is no information about the cost of connecting to a network -- roaming charges. Where can we get that information? Also, is a roaming charge in effect as long as a mobile device is connected to a network or only when the device is used for talking and texting?

VitaminE · ‎12-23-2017

@ComcastKenF wrote: ComcastKenF wrote: I recommend removing your sim card as well! I'll consider doing that, but I am concerned about doing it accurately, not to mention putting it back in. I have the device manual, and the device came with a "key" to remove the sim card. I just don't want to risk damaging the card or the device. In my view, Comcast should provide a simpler means of protecting Xfinity Mobile customers from all roaming charges. The card must be programmed to roam if Verizon is not available. The card does not have to be programmed that way. I understand your concern. You can utilize airplane mode to make sure no data is transferred. The only issue with that is you won't be able to use wiFi or bluetooth while that is on and you have to ensure it is activated when your device is being used. That's what I needed to hear! I have heard/read different and inconsistent views regarding Airplane Mode. I have even read that some apps on a device may access networks even with roaming and mobile data off. That never made sense to me. If Airplane Mode-->on will protect my device, that's what I prefer to do. But for added safety, I'll keep Mobile data-->off and Roaming-->off when traveling abroad.

VitaminE · ‎12-23-2017

@ComcastKenF wrote: I recommend removing your sim card as well! I'll consider doing that, but I am concerned about doing it accurately, not to mention putting it back in. I have the device manual, and the device came with a "key" to remove the sim card. I just don't want to risk damaging the card or the device. In my view, Comcast should provide a simpler means of protecting Xfinity Mobile customers from all roaming charges. The card must be programmed to roam if Verizon is not available. The card does not have to be programmed that way.

VitaminE · ‎12-22-2017

@ComcastKenF wrote: @-Mike wrote: The online data usage does update throughout the month. You don't have to wait until the end of the month to see your usage. However, Xfinity only reports it in 0.1 GB increments, so you can't see the exact value. That's my observation as well. I can only see the current mobile data usage figure on the device, not on my Xfinity Mobile account. VitaminE, your account should show some kind of usage. Are you seeing any errors on the screen when you check? Sorry, I've not had access for awhile. The usage seems to be in increments only, not continuous usage updates. There is no error message. I can see continuous usage data on my device.

VitaminE · ‎12-22-2017

I purchased an LGX charge a couple of weeks ago when I signed up for XM. I'm an old non-techy, and the device is a bit overwhelming in its complexity. My main concern is how to use the camera without invoking roaming charges when traveling outside the US. I've had several exchanges with LG, and the responses are not consistent. If I understand things, even with Mobile data --> off and Roaming --> off, there could be apps on the device that will connect with a network automatically if Verizon is not accessible. I'm not even sure if Airplane mode --> on will eliminate all interactions with the device, including wifi and mobile networks. My next step (maybe) will be to visit an Xfinity service center with the hope that someone there can explain to me how to protect myself from roaming charges. And by explain, I mean what to do with the device. Comcast sold me the device, so hopefully Comcast can help me. At the same time, I would greatly appreciate feedback from this forum on how to protect myself from roaming charges.

VitaminE · ‎12-08-2017

@-Mike wrote: The online data usage does update throughout the month. You don't have to wait until the end of the month to see your usage. However, Xfinity only reports it in 0.1 GB increments, so you can't see the exact value. That's my observation as well. I can only see the current mobile data usage figure on the device, not on my Xfinity Mobile account.

VitaminE · ‎12-02-2017

@ComcastKenF wrote: ComcastKenF wrote: The credit check helps us determine the amount of lines you qualify for (customers can qualify from 1-5 lines) which also helps set the financing limit (the total value amount of a phones you can finance on your account) at any given time. KenF I only want one line, and I will pay for the phone up front. Regardless, a credit check may still be required. ComcastKenF, I appreciate your response, but that is a very serious matter. There is simply no rationale for a credit check under these conditions. I have nothing to hide, but having a "hard" credit check requires a sensible rationale, and that is not being provided by Comcast.

VitaminE · ‎12-02-2017

@ComcastKenF wrote: The credit check helps us determine the amount of lines you qualify for (customers can qualify from 1-5 lines) which also helps set the financing limit (the total value amount of a phones you can finance on your account) at any given time. KenF I only want one line, and I will pay for the phone up front.

VitaminE · ‎12-02-2017

@ComcastKenF wrote: VitaminE, For some XFINITY Internet customers who are interested in signing up for XFINITY Mobile, we may need to learn a little more about you by running your credit. We'll always ask your permission first. If we need to gather this info, you'll be prompted at checkout to perform a credit check. Hopefully, I can sign up and purchase a phone in person at a service center. I still need to know why Comcast may need to learn a little more about me. More what? Comcast did not need to do that when I added services in the past. Something is not being disclosed here.

VitaminE · ‎12-02-2017

I've been a Comcast customer for about 20 years, using a triple-bundled package for the past 5 years or so. I'm generally satisfied with the service. Otherwise, I would not be using it. I'm still considering adding Xfinity Mobile. I visited a service center and was told that to sign up for Xfinity Mobile, an Equifax credit check would be required. Never before has that happened whenever I added services. That requirement makes absolutely no sense to me. I need an explanation of that requirement.

VitaminE · ‎12-01-2017

I'm still vacilating about going with Xfinity Mobile. I understand that I'll have to purchase a device from Comcast. Even if I use only text and calls, which are supposed to be unlimited, will there be any monthly fee? Taxes? Other fees?

VitaminE · ‎09-21-2017

@jnhunsinger wrote: I imagine this is nothing new, but received extremely poor service yesterday when calling in to inquire about cancelling service. The short backstory is that we signed up with new service (2) years ago under what we thought was a 2-year offer. Come to find this month that it is actually a 4-year offer we signed up under. Over the last month the interactions with online customer service, and by calling in, has been atrocious. Unapologetic, no sympathy, and non caring is the best way to describe it. So cutting the cord and terminating service is the plan. I was just especially taken back yesterday that when I called to have some questions answered about cancelling, there was no attempt at convincing us to stay. Is this the normal practice? It's the principle of Comcast showing some loyalty to a customer of 10+ years. Cities that have a franchise agreement with Comcast may accept complaints about Comcast that are processed through the city government. That is available where I live. I have not yet had to resort to that avenue of complaint, but I would do so if needed.

VitaminE · ‎09-12-2017

@VitaminE wrote: I also have Starz Free Preview. No notification. No dates. I just found this on Facebook: XFINITY 23 hrs · Enjoy Power & Survivor’s Remorse with our STARZ Free Preview from now until 9/17 with # XFINITYOnDemand

VitaminE · ‎09-12-2017

I also have Starz Free Preview. No notification. No dates.

VitaminE · ‎08-21-2017

@tuffigirl wrote: That's not what it means. It means that when you're out of your home and away from your wifi it will connect to Xfinity WiFi hotspots instead of going against your date usage. Nowhere is the difference explained between "unlimited talk and text" and "data."

VitaminE · ‎08-18-2017

@fpirelli wrote: @VitaminE wrote: "It's the only network that gives you access to millions of XFINITY WiFi hotspots so you can save money." Sorry, I have no clue about what that means. Very simple. It means that your phone will automatically connect to the wifi for calling instead of using your data which costs. But I've also read that there is unlimited talk and text. That seems inconsistent with paying for "data." I still find the whole thing unacceptably confusing.

VitaminE · ‎08-18-2017

"It's the only network that gives you access to millions of XFINITY WiFi hotspots so you can save money." Sorry, I have no clue about what that means.

VitaminE · ‎08-17-2017

I agree with many others on this forum that XFINITY Mobile is so confusing that I will not consider using it at this time. The explanations now available lack clarity and precision. At this time, I simply don't know what service is being offered by XFINITY Mobile.

VitaminE · ‎05-26-2017

I'm also confused about this offering. I posted the following in another thread, but no answer yet: I've been a Comcast (Xfinity?) subscriber for about 20+ years -- cable, internet, voice. Overall, I'm pleased with the services. However, as a retiree, I'm finding the complexity of the offerings now to be overwhelming -- far more complex than I want to deal with. For example, the new Xfinity MOBILE. I have no clue about how it works. If I purchase a device, does it act like a cell phone that has no added expense with my internet service? Does Comcast assign a mobile number to me? Why do I need "hot spots"? Why do I need to consider monthly data usage? Used for what? What's the difference between data usage and talk and text? I do know that I'm a "hot spot" because my modem is used for xfinitywifi, not just for my secure wifi. I let that stay on.