About JamesR

JamesR · ‎02-13-2017

Go to your Trash Folder and start deleting the email. There is usually a way to select all and Delete en masse. Do the same with the Spam Folder.

JamesR · ‎07-17-2014

@barbaramag3156 wrote: As is Comcast's usual do-nothing support policy(?), here's a seven month old thread with 101 posts and still nothing from Comcast or any Comcast people who occasionally offer help here. Seems like Brian Roberts is too busy having political fundraisers so be can get a thumbs up for the Tme Warner acquisiition. What are the chances this post will disappear? Slim to none. You are aware that this is a user to user venue and Comcast folks are seldom seen, right? How long have you had this problem? Have you thought about buying your own router and just having comcast bridge their device?

JamesR · ‎07-11-2014

there should be a reset button recessed in a little hole on the back or bottom of the router. Use a toothpick or ballpoint to gently depress the button for around 60 seconds and then use the default passord on the sticker to go in and reconfigure the router including the new password that you would like to usel

JamesR · ‎06-06-2014

It looks like you have given this matter some thought. You might want to call comcast and have them put your eMTA into full bridge mode which will cause it to function as a cable modem and provide the necessary telephony functions. At that point you would want to front the modem with a good quality Wireless Router. At this point any action by comcast will affect the EMTA only and your settings will be secure. Incidentally, Netgear routers provide the ability to Back up and restore the Router settings to the Hard drive of the computer you use to access the router admin page. You can find the Backup / Restore functions under Advanced.

JamesR · ‎06-03-2014

Don't know what happpened to your post. But I got it and saw that you were unhappy but I did not see anything there that would cause them to remove your post. You need to be aware that this is a User to User forum with Comcast people being few and far between. So then, if you want to actually resolve the problem, you can: 1. Just stop reserving IP addresses and then the page should always come up 2. Ensure that all devices that have a reserved IP address are always on and connected to the router/ 3. Buy your own wifi router that handles disconnected devices in a better manner. 4. Set Static IP adresses in each PC and live with dynamic addressing for tablets and smartphones. Just so you know, I currently own my own Modem and Router and I have the same problem you are having with your comcast supplied gear. I currently use Plan #4 from above to resolve my issue and make my View Attached devices page come up reliably.

JamesR · ‎06-01-2014

Not sure which device, but it was said that having reserved IP addresses for missing devices would cause the View Attached devices window to remain blank until all the devices that have reserved IP addressses are connected and working. You could do a hard reset which would clear the Reserved IP addresses and allow the View Attached devices page to display. your mileage may vary.

JamesR · ‎05-16-2014

Look for Coax wall jacks. If none, Comcast will install them as part of a new installation. What does the landlord say? Landlord might be responsivle for providing cable tv access and or internet access.

JamesR · ‎04-16-2014

What many folks do is call comcast and have them bridge the device and turn it in to a cable modem. then use their own router for DHCP and routing services.

JamesR · ‎03-13-2014

@BruceBain1 wrote: I think the fact that there are pages of complaints and not one comcast response speaks volumes about the lack of customer care we have on this issue. The thing is that this is a Customer to Customer Forum. Users helping Users. So, not likely to see many Comcast folks here. Here is the trick, Start a new thread with a descriptiove subject line and some info about the make and mocel numbers of equipment involved, things that happen and the results and error messages you get and see if one of the folks here can help.

JamesR · ‎03-12-2014

Well if you can't get in to turn off IpV6 Per the post just previous to yours (5 of 6) here in this thread, you could always call in to comcast and have them put your gateway into full bridge mode and then put your own wireless router out in front.

JamesR · ‎02-18-2014

Good answer. Looks like you have done some research.

JamesR · ‎01-11-2014

Excellent! Glad you worked it out.

JamesR · ‎12-29-2013

Those addresses look good to me. Can you change the DNS servier from 75.75.75.75 to 75.75.76.76 ?

JamesR · ‎12-29-2013

What happens wnen you have a limited number of devices connected? (Like Power down all cellphones, game consoles and laptops for a test) What happens if you take the router back to facrory defaults and then reconfigure from scratch? At what step in the Reconfiguration does failure occur?

JamesR · ‎11-30-2013

@MisterEd51 wrote: @Ujjaini wrote: Where did you change the Parental Control settings? Can you please provide steps ----------------------------------------------------------- Just log on to the Comcast gateway. You can't miss it. ----------------------------------------------------------- Look for the Sticker on the back or bottom of your Router / Gateway device. You should see the IP address of the device suc as 192.168.1.1 or 10.0.0.1 and the User ID and Password. Open a browser such as Internet Explorer and put the IP address in the Address box and hit tnter. That will take you to the Router Admin login page. login using the UID and password from the sticker and use the Tabs to navigate to Parental controls.

JamesR · ‎11-19-2013

Sounds like your laptop is being blocked by your router. Can you log in to your router and go into parental controls and see if the laptop is being blocked by its MAC address.

JamesR · ‎11-17-2013

if one page shows up blank sometime after a Hard reset that suggests a failing device where a bleeder risistor is failing or perhaps a capacitor is liaking. In any event, if it were me, I would swap it out and get something more reliable. If the device is a Gateway Device from Comcast, you could call in and have them bridge it to turn it into a straight modem and then hang a Quality Wireless Router of your own out in front.

JamesR · ‎11-17-2013

What happens if you go into the modem/10.0.0.1 using an ethernet cable connected to one of the modem ports rather than from one of the Cascaded/Router ports? Could you have inadvertently changed the Modem address from 10.0.0.1 to something like 10.0.1.1? Not knowing how much configuration you have done on the modem makes me reluctant to say, "Can you try resetting the modem back to factory defaults?".

JamesR · ‎11-15-2013

well if you changed the UID and Password from the default on the sticker on the bottom of the device, then you need to use the little reset switch on the back and take the device back to factory default state and then go back in and cnange the password again. this time you might want to write the password and uid on a Sticky note and put it somewhere safe.

JamesR · ‎11-10-2013

Did you log in to the router, navigate to Parental controls and unblock all devices there?

JamesR · ‎11-10-2013

Glad you got it figured out.

JamesR · ‎10-25-2013

Log in to your router's admin page and navigate to parental controls. you can use the parental controls to do what you want. That said, as said above, you need to create a really good password so your children can't log in and change the parental controls settings.

JamesR · ‎10-22-2013

If you have an Android phone then you have a Gmail account. As an interim workaround until you get this fixed, can you set a rule to forward your comcast mail to your Gmail account. It would be interesting to know if forwarding to Gmail fails in the same way pulling current mail does.

JamesR · ‎09-01-2013

Two possibilities present: 1. Call Comcast tech support and get a tech out there to clean up the cabling. 2. Go and buy a cable rated splitter and coax cable and try to fix it yourself. Please post back with your steps to solution and results.

JamesR · ‎08-24-2013

Did the Public IP address (WAN Address change when you installed the new comcast box? Did you change the IP address in your Iphone App to match the new IP address?

JamesR · ‎08-19-2013

Well Old Guys don't get out and about all that often but last time i was at the Best Buy local to me, The Comcast Guy was alive and well and doing his thing.

JamesR · ‎08-19-2013

In some areas big box stores like Best Buy have a Comcast Kiosk with a Comcast Employee who will sell Comcast approved devices.

JamesR · ‎08-18-2013

I think you can buy a new splitter at BestBuy, Radio Shack or a Comcast store. or you can call comcast and have them send out a tech.

JamesR · ‎08-15-2013

Good Answer on several levels

JamesR · ‎08-14-2013

@jjshepp wrote: The HotSpot on/off button on comcast.net page will not remove the hidden network. Put whole device in Faraday cage no more hidden network or any wifi. Didn't need wifi from comcast just wanted basic gateway. Never thought, that in this day and age, I would meet a person that could use the term "Faraday Cage" in a sentence that made sense. Kudos Wha did you use to make your Faraday Cage?

JamesR · ‎08-02-2013

What is the SSID of the Secondary Network that is being broadcast? Do your Boosters Boost the secondary signal as well?

JamesR · ‎07-24-2013

If you have Comcast Triple play and your phone service is not working, you need to concentrate on getting them to fix that first and when they do, other issues will usually be resolved in the process. Just be aware that Comcast Techs are not obligated to troubleshoot Third Party Devices and may be reluctant to dig into a Samsung TV. I have a Samsung TV that pulls netflix and hulu. On initial setup, my daughter called Samsung Tech support and they walked her through the setup. She was sort of embarrassed to find the Setup process outlined in the Samsung Documentation. The question is, what Setup steps have you done, and what were the results of thos efforts?

JamesR · ‎07-22-2013

@Melissa-S wrote: Sorry it has taken me so long. I got frustrated & just left it alone for a while. When I unplug the router & turn off the tv & turn it back on, The tv cannot see any network, so there are no numbers. OK, if you get no numbers with router off and do get addresses/numbers with the router on, then the TV is communicating with the router. So it sould be able to pull down netflix etc. Have you talked to Samsung Tech Support?

JamesR · ‎05-26-2013

Do you know how to work the Vizio TV Controls? If so, can you see the Wireless Router SSID or name? Do you know the Wirelesss Router SSID and wireless password? Is the Vizio close enough to the Router to see the signal?

JamesR · ‎05-09-2013

These numbers from above seem to be provided by your wireless router. 192.168.1.148 255.255.255.0 192.168.1.1 75.75.75.75 try this. Pull the power connector out of the back of the router. Leave the Router powered down Turn off the Samsung and then turn it back on. See if you get the same numberss as above with the Router powered down Post back here in your thread with the new numbers or lack thereof.

JamesR · ‎05-09-2013

The first number above is a MACC number. is your router excluding Devices based on their MAC addresses? The Second number is the Samsung IP address. Is that a static IP address? Or, is it an address dynamically obtained from your router? Is the IP address in the range configured in your router?

JamesR · ‎04-10-2013

Can you, just for test, bypass wifi and just connect up with an ethernet cable? That would eliminate Wireless Encryption issues and Signal strength issues.

JamesR · ‎04-09-2013

Need more info to say for sure, but it sounds like Encryption Mismatch might be the isue Do you know how to log into your router and check the Encruption type and pasphrase and then set the TV or BluRay to match.

JamesR · ‎10-28-2012

WPA is a wireless encryption format and the passphrase is in the wireless security section of your router. Here is a link to one of the Sticky topics at the top of this forkum that should be of assistance. How-to-Secure-a-Wireless-Router

JamesR · ‎02-26-2012

@mtnlizards wrote: Thank you very much for your help , that worked to get it to load. I should've thought of that but I'm glad you did for me. :) Blessed Be to all of you techs! You're very welcome. :-)

JamesR · ‎02-25-2012

Try 192.168.1.1 instead of 10.0.0.1

JamesR · ‎02-03-2012

Need a little more info. What did you do to block the computer? Do you have a router?

JamesR · ‎12-07-2011

Make sure you get a receipt for the modem when you return it to Comcast!!! Make sure you keep the receipt. Wait a couple of days and call in and check to make sure they have taken the returned modem off of your account. Good luck. :-)

JamesR · ‎06-19-2011

Couple of ways. The SSID is the Name of your Router that you gave it to distinguish it from other routers in the neighborhood. If you did not change the SSID when you set up the Encryption to keep your router from being used by pornographers then the default ssid is probably the same as the brand of the router (Netgear for netgear routers etc) If you have a wireless laptop, look at the Wireless Icon on bottom right of your Windows Screen. It wll show the SSID. If you don't have a wireless laptop connected up, use a computer connected by ethernet able to the router . Open up your browser and type the Router IP address into the Browser Address bar and hit enter The IP address is usually 192.168.1.1 but can be 192.168.0.1 or 10.0.0.1 Once into the router navigate to the wireless encryption tab and you will see the SSID there. .

JamesR · ‎06-11-2011

Is it the modem directly connected to a wall jack? Or Are there any Splitters In the line?

JamesR · ‎03-28-2011

Oh yes, I meant sixteen. Just a typo there

JamesR · ‎03-28-2011

I think someone, probably EG,, said it takes 19 consecutive T3s to initiate a Reboot. Don't know that to be true, but I do know that if I go into my modem I se a lot of stuff in the logs and I am having no discernible problem that Time Fraime.

JamesR · ‎03-07-2011

Good question, No Great question. I am with you. I would like to see an xfinity app for Samsung as well. Sure would save on netflix costs. What I am doing wuile I wait is use the xfinity app for tv on the android it has their On demand stuff and I filter on Free Movies. Scroll to the movie I want and hit Watch Now. and I am able to watch it on my TV. That said, certainly it would be cooler to use the app on the TV. Edit to indicate that Content select in the Xfinity TV app actually plays on the TV. Thanks for the Heads up ev

JamesR · ‎06-17-2010

Need a little more info here. Do you subscribe to the comcast Home Networking service where they take care of everything like this for you? or Do you just have the normal High speed internet service? If the latter is the case. you have to buy a Wireless router or get the Free Wireless Router from Comcast. Once you have the Router: Power the Modem off Disconnect the Computer from the Modem Use an ethernet cable to connect the Router WAN Jack to the Modem. Power up the Modem and let it stabilize Power up the Router and let it stabilize Use another cable to connect the PC to one of the LAN jacks on the Router Once you get the wired part of your network running as above, then Fire up your Wireless Laptop and let it connect wirelessly to the router. You should see an icon pop up on the lower Right corner of the screen (taskbar) showing you are connected Or you can open your browser and see if you can surf. If you can surf, thenfo back to Barics Thread to set up Encryption to keep your neighbors from using your Wireless router to get free access to the internet. Once you are able to surf and are all set up , move your laptop out to the Room where you will normally use it and give it a try.

JamesR · ‎10-07-2009

jbs1136 wrote: Thanks, good answer about contacting comcast. However the personnel page doesn't offer much support because of the limited size. I have close to 6 gigs of music and that is just what I listen to. As for photos, considerably more. I have started shooting RAW with a 12 mp camera and the files are huge. Thanks for the suggestion though. I will contact comcast about that. john Heh Heh Sounds to me like you are in the process of justifying a new Laptop with a huge Hard drive, great graphics, wide screen and a Killer Sound system.