When using a BT headset, I get an echo like I'm in a chamber when using the Stream TV app. It happens with multiple BT devices. The concert mode is not enabled in the sound setting and I've cleared the phone cache. Anyone else having this issue and have a fix?
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For some reason, I am unable to respond to the original topic located at: http://forums.xfinity.com/t5/Your-Home-Network/ARRIS-SURFboard-SBG6900-AC-inconsistent-wifi/m-p/2876667#M251501
When I select the reply button, nothing happens. Tried three different browsers on two separate computers and Android, so I opened this one.
To recap, my Arris SURFboard SBG6900-AC WiFi was continuously loosing internet access. The WiFi itself was not dropping, just the ability to use the internet. Only way to get it back was to disable/reenable the WiFi connection or to reboot the device (TV, Printer, etc). This was wreaking havoc with my Smart TV & Netflix, my wireless printers and laptops. After 4 calls to Arris and two to Xfinity which resulted in a tech coming out to retap my cables and check the line integrity, I found moving the 6900 to another room solved my problem.
The theory from Arris was my 6900 was being interferred with. Possibly from my neighbors Xfinity modem/router that I can see from my house. They also thought that either my WiFi printer or cordless phone was causing an interference. I turned off the printer and phone to rule them out. I finally decided to move the 6900 into the front room from my office and next to my cable TV receiver. This required putting in a splitter. Since moving the router to the front room, my WiFi has been rock solid. And .. the speeds are fast and consistent throughout the house being as it is more centralized. My daughter is particularly happy since her gaming PC is now staying connected and doing so at 5g. It auto detects and is picking the 5g over the 2.4g.
So, for me anyway, moving the router solved my issue. No more internet drops or Netflix streaming issues.
Hope this info is helpful.
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Thanks for the URL and tips. My Arris modem was already configured as noted. That was one of the configuration changes Arris had me make. For reference, I had read an articile discussing things that can interfere with the router. Things like cordless phone, microwave, other routers in the area, power conduits, etc.
For me, my router is sitting between my WiFi printer and a sword display that has three metal Japanese style swords. The swords were just barely touching the router. I also noted that my medal shed and A/C power harness is on the other side of the wall. Since I moved the router to another location, the WiFi loosing internet access has stabalized. I also seperated the 2.4 and 5ghz radio's to see if having them bound was causing a problem. So far so good for me anyway.
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My apologies if this has been discussed. I did not find anything with a quick search.
I'm wondering if anyone with the above mentioned Arris SURFboard is has constant WiFi issues. For me, the WiFi stays connected but reports "No Internet". I have to drop the WiFi either via Airplane Mode, or disconnect and reconnect. The wired netword connection is not having the same problem. Only the WiFi. Rebooting the router only fixes it temporarily. Printers, mobile phone, Chromecast & Smart TV all loose internet connection at the same time.
Arris claims it is problem with the Comcast signal to the router. Comcast came out and ran a line test from the modem back to their box and the signal is solid. As a preventative measure, they did replace all the cable connectors and retested with the same results. Speedtest.net is returning download speeds +100Mbps. So I don't think it is a Comcast issue especially since the Comcast router did not have this issue.
Arris made some configuration changes with the Channels to no avail. The router has been moved around the room to rule out any outside interference. Again, the Comcast router did not have this issue. I suspect a bad modem but Arris is saying no. So hear I am seeking advice, sympathy or whatever.
Very much appreciate your thoughts.
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