Per this answer...https://forums.xfinity.com/t5/TV/ANSWERED-What-is-Xfinity-Stream-on-Roku-and-how-does-it-work/ta-p/2940367....it appears that my roku se does not work with XFinity, which explains why I had such trouble for 2 hours. I had no problems with setting up the roku, and of course I also want to watch my cable xfinity programming. Roku se does not come with phone support. I called xfinity and they gave me the roku cust service phone nor and of course they told me I have no phone support with roku. What are my options? Karen
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