About smizak

That isn't the issue we were experiencing. If I were you I would once again clearccache and all app data then call comcast and have them reset your account logins. As of the last update of the app I haven't experienced any issues. The app is now working like it was last December. Good luck...  ... View more

Rest assured that the problems will be identified and shared if they happen again. The app is still working well as of this morning. So far so good. ... View more

Yes, I just noticed the update and installed. The app that couldn't log in before the update now is able to log me in and seems to be working correctly. So far so good.  I will keep an eye on this for the next few days but my gut tells me that it is fixed. Thanks to all in this thread that wouldn't let this issue die and kept it up until they listened and took action. Seems to have worked... ... View more

Just talked with a gentleman from ecare. He said he had been told that this was a national outage with email issues. I explained that my phone and my wife's phone were still working but our pads on android 4.4.2 were not and that this seemed to be an issue after the last app update on versions of android older than 5. They may be experiencing an issue nationwide but this isn't a symptom of that. I explained exactly what was going on and he is going to pass all this to the tier 3 people and promised that my ticket wouldn't be closed until there was a resolution. He said he would call back as soon as the tier 3 people responded. We shall see. I will share any responses I get. ... View more

I am still waiting on a call back from the ecare people. I was out when he called this morning. Unfortunately none of the things in the other posts from a year ago apply in this case. Similar symptoms but a completely different cause. Trust me. Let me talk to the people at ecare and see what they will do. Resetting to factory setting isn't going to help a bit and the fact that they are reduced to suggesting that shows how lost they are at this point. ... View more

When you first install the connect application upon first use it will propmt for you to authenticate. This is true even when you clear the apps data. The difference being that your pad may have cached your userid so you may only see a page stating that you are already logged in as <your_userid>. If you had previously logged out of the connect app it will ask for your password. It then will download your account settings and configure the apps settings. This will remain in effect even when you close the app unless you log out from your account inside the app. I think this cached information may be part of the problem we are experiencing. The app will attempt to re-authenticate after a period of time using the cached data (userid, app status, etc.) This is where it fails inside android versions less than 5.0. The ecare people emailed and said they would contact me to talk and escalate this issue. I bet they call tomorrow. I will let you all know the status after that. ... View more

They are independent. The IMAP account settings are only for your built in email client. The connect app authenticates the first time you use it. It then downloads your account settingss This is part of the problem that is occurring now. Go to settings within the app and you can sign out. You won't be able to sign back in though until you clear the apps data. ... View more

All that does is configure your email client to use IMAP for your account. Only within your pads email client. I have already done this. I can get my email that way but it has nothing to do with the connect app. Or using the other features of the connect app such as texting, voicemail, virtual phone numbers, etc. The ecare people emailed me and said they would be calling me to escalate the issue. We will see... ... View more

Since it doesn't seem that they view this forum I would suggest that we all email them with our issues at Xfinity_Connect@comcast.com . Maybe the right people will start paying attention. ... View more

No, what I am saying is that is an easy way of seeing if those "adjustments" fixed the issue. Instead of just waiting for it to fail you can sign out and try to sign back in. If things are in fact fixed then you won't have a problem doing this. But if they aren't fixed then you won't be able to sign back into the app. You will get that error message I mentioned. The "adjustments" they are making can only be to the email server settings. Most likely the IMAP settings. They haven't updated the app and don't seem to care that this was working fine before the last update. It's my feeling that they are experiencing multiple issues due to changes that were made it their network. ... View more

My recommendation is ... Don't hold your breath. I was on the phone yesterday for two hours with those people and they told me the same thing. "We made some adjustments, please uninstall and reinstall". Well... It failed again within 15 minutes. If you want to see then once you get the app uninstalled and installed and working go ahead and sign out of your account within the app and then try to sign in again. Let me know if you can do this. I think you will get the "connection could not be established please try again later". Hope I'm wrong. ... View more

From what I have been able to find online it looks like once the app update is insinstalled going back versions is problematic. I will do some research and post here if I find a way to go back a version to when it worked.  ... View more

They know that the last update broke it but evidently don't want to expend the effort to figure out why or how. No looking back!! Can only go forward. They don't want to support the older Android versions. I just think this has more to do with their competency.  ... View more

Just spent an hour on the phone with tier 2. The bottom line is the developers/engineers are giving up. They said even though the google apps site says the Xfinity Connect app will work with android 4 and above it will not work with 4.4.2 and they can't figure out why. They suggest we all either buy new devices or load a custom ROM above 5.0. So much for competence... Gotta love Comcast! ... View more

Hate to say it but I have lost all confidence in ever getting this resolved. The tier 2 tech now wants me to contact the manufacturer of my device. Even though we are only experiencing this on android 4.4.2, on two devices. Here is my configuration for those who read this: Samsung Galaxy Tab Pro 10.1 Android 4.4.2 They wanted to reset my cable modem. While I was on the line with them on my ip based phone (xfinity voice) I might add. If anyone else could share what type of devices and what versions of Android that they are experiencing this issue on it couldn't hurt. They are supposed to call me back yet again. This is getting beyond frustrating.     ... View more

Just got a call back. The tier 2 tech says that the engineers made some changes to the comcast email server. I had uninstalled and reinstalled around 40 minutes ago and it just stopped working again. I will attempt a call back. ... View more

I just got off the phone with Comcast. The app department had closed my ticket as being resolved. Why they did that is a mystery not only to me but to them as well... Wow. I re-explained all that is going on and she told me that the engineering department was working on "changes to the email server". I have no confidence that they are actually doing anything. This is getting to be so frustrating. The tier 2 person wouldn't even let me talk with the engineers or developers. She was acting as a conduit between me and the techies. She had me uninstall and reinstall the app yet again. Of course it's working for now but it always does for a period of time. She said she would call back in around 15 minutes to see. I will let you all know... ... View more

Not sure anyone from Comcast is paying attention to this forum. The app hasn't been updated and still doesn't work and I haven't heard a thing from Comcast after that first call last week. ... View more

I sure hope they do read this forum. I am beginning to suspect that this is a problem with IMAP and syncing folders in the connect app. When it loses connectivity (forever spinning icon) the app will still download the email headers. It just won't download the body of the messages. I set up a POP account on my wife's Tab Pro and it never has an issue since it initializes a new connection every time it checks for mail. This is done with SSL (secure socket layer) for both incomming (port 995) and outgoing (port 465) mail. This pad is running android 4.4.2. Her connect app still loses connectivity but she can still get her mail on the POP account. The difference is that the connect app will attempt periodically to sync all folders with the comcast server on your account. This is where the problem seems to manifest. Just my take on the issue. Hope it helps. ... View more

Good to know. If they monitor this community they will know that there is more evidence that this is an android issue. Especially with 4.4.2. The Xfinity Connect app is supposed to be compatible with android 4.0 and up. This doesn't seem to be the case. It is working on my other devices that have more recent versions of android. I will explain this to them when and if they call me back. ... View more

I talked with a gentleman from xfinity app development yesterday. They have started a trouble ticket. I think this may be an issue on older versions of android. My tab pro is currently running 4.4.2. If this continues I will consider installing a custom android ROM. They are supposed to call me back. I will keep everyone informed of any progress. ... View more

Just affirmed with Comcast that they are in fact experiencing an issue with email services. They claim that it will be resolved in a few hours. We will see. ... View more

I have just been in contact with Xfinity and they have affirmed that they are in fact having an issue with email services right now. They have told me that it will be resolved within a few hours. Hope this fixes the mobile app issue also. ... View more

This will be a symptom of the same problem that I am experiencing. If you clear all data for the Connect app you will be able to connect again for a short period of time. The app will quickly lose its connection to the server and you will see the message "we were unable to process please try again later" or "Connection could not be established, please try again later". See my post titled "Xfinity Connect app not staying connected". Let's hope they pay attention to this forum and address this issue. ... View more