Good Morning
I've been recently having problems with my internet connection and decided to start troubleshooting the issue. I currently using a MB7420 16x4 DOCSIS 3.0 Cable Modem approved by xFinity. First of all, I thought it was my router but after of making a series of test it appeared that eliminated it being the suspect of my problems. I decided to look into my cable modem and found these error message stating: "SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=00:36:46:fd:d1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;". I have tried to investigate the error on xfinity's forums but it appears that a possible solution is either locked or the response is not viewable. Is there anyone at Comcast/xfinity that can provide an update as to why I'm getting these errors and a possible way to fix this? Thanks
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