About plummerl

  So why then, on the following page:   https://www.xfinity.com/support/articles/uhd-4k-faqs  does Comcast state the this???? ********************************************** NFL Football: We'll be airing the following game in 4K UHD from FOX. Sunday, February 2, 2020: San Francisco 49ers vs. Kansas City Chiefs. Coverage will begin at 1 PM ET with the FOX NFL KICKOFF SHOW and will continue through the game starting at 6:30 PM ET and post show. NCAA College Basketball Live Games: We'll be airing select College Basketball games in 4K HDR / 4K SDR from Fox Sports 1 (FS1). Saturday, January 25, 2020 at 12:00 PM ET: Illinois at Michigan Wednesday, March 11, 2020 at 9:30PM ET: Big East Tournament: TBD at TBD Thursday, March 12, 2020 at 12:00PM ET: Big East Tournament: TBD at TBD Thursday, March 12, 2020 at 2:30PM ET: Big East Tournament: TBD at TBD Thursday, March 12, 2020 at 7:00PM ET: Big East Tournament: TBD at TBD Thursday, March 12, 2020 at 9:30PM ET: Big East Tournament: TBD at TBD Friday, March 13, 2020 at 9:00PM ET: Big East Tournament: TBD at TBD ********************************************** ... View more

@LazerFlash01 wrote: @Again wrote: @plummerl wrote: @Again wrote: @plummerl wrote: To continue with this thread, what rational human decided to allow inaccessible archive threads in the forum search results?????   Trying to find a solution to one problem I'm having, searching the forum results in around 75% of the search results being from the archives.   Is there actually a software engineering team anywhere to be found? Post your problem in the appropriate forum and you might find your solution that way.  Often archived items contain outdate information. How on earth does this respond to my posting? The issue, is that doing a search, which is the normal approach to finding solutions, is returning a plethora of hits that point to possible solutions that are in an archive that cannot be penetrated! In one archive return, it was archived a mere 7 months ago. It may have been removed 7 months ago, but the post/thread may have been outdated and closed.  We strive to keep updated information available, and in order to do so sometimes it's necessary to remove and archive some posts/threads.   If you choose to not accept that and won't post your issue so that you can receive update help, that's fine. I think that maybe the point here is not whether outdated posts are closed, archived, and made unavailable, but rather that they're showing up in search results at all. Maybe I'm making a gross oversimplification, but it would seem to me that it should be a simple programming requirement to simply not return archived posts at all. Exactly! I've tried to get across this point twice now, each time it's deflected. ... View more

@Again wrote: @plummerl wrote: To continue with this thread, what rational human decided to allow inaccessible archive threads in the forum search results?????   Trying to find a solution to one problem I'm having, searching the forum results in around 75% of the search results being from the archives.   Is there actually a software engineering team anywhere to be found? Post your problem in the appropriate forum and you might find your solution that way.  Often archived items contain outdate information. How on earth does this respond to my posting? The issue, is that doing a search, which is the normal approach to finding solutions, is returning a plethora of hits that point to possible solutions that are in an archive that cannot be penetrated! In one archive return, it was archived a mere 7 months ago. ... View more

To continue with this thread, what rational human decided to allow inaccessible archive threads in the forum search results?????   Trying to find a solution to one problem I'm having, searching the forum results in around 75% of the search results being from the archives.   Is there actually a software engineering team anywhere to be found? ... View more

Well, try this. You're talking about a series recording, I (and probably most others) are talking about a single recording! Before, there was a record option along with Info, at the top level. ... View more

@rk911 wrote: suit yourself. the new app allows you to set and cancel recordings but I just took a look at the STREAM app and it appears you can set a recording from there as well. looks as if you can set/cancel recordings and delete recordings. I'm sorry, do I have to repeat every single thing between your last remark and this one? Here is some context: " Once again: Remote App = yes Stream App = absolutely not Stream on the Web = absolutely not Only one of the three options is currently working for me and others! It is not a question of whatever floats my boat (or suits me!). ... View more

@rk911 wrote: the Remote TV app IS their solution. it works. I don't understand why you're upset with it. Can you understand this? If I'm at my computer, which is not running Android, I have to use the Xfinity Web Stream. There is currently no recording feature for me. Oh but is on the Remote App. There are quite a few times when I'm not bonded with my phone, especially when I'm trying to work on the computer. ... View more

@shelby1254 wrote: Don't know that there's a windows app. Try going here from your browser: https://www.xfinity.com/stream/foryou Sorry! Guess you're immune to my sarcasm. Try reading a few posts above. Once again: Remote App = yes Stream App = absolutely not Stream on the Web = absolutely not ... View more

Hmm, I can't seem to find the Remote App for Windows 10.... ... View more

In my case, the Remote app works and the Steam app does not! The web based streaming also lacks the record feature! Amusingly, when you open the stream portion on the web a popup occurs proclaiming that it now features record capability! Technical giants. ... View more

Shhh! That's about what it's worth. ... View more

Let me get this straight. I'm (retired sw engineer) supposed to provide compensation free acceptance testing, debug and quality assurance to a multi-billion dollar corporation to test an App/web page? My brain refuses to even comprehend this task! ... View more

@ComcastTeds wrote: @plummerl wrote: So here in Seattle, am I in a parallel universe where the legal machinations are still going on? I am devoid of recording capability in the Stream App, TV Remote App and even on the web Stream page. Functionality restored on 9/23, in what state? All areas, are you still having an issue?  So here I am in Seattle, at 5pm (9/24). Recording option is still missing from the Stream App, as well as the web based Stream portal. Android TV Remote App has the option. I'm not thinking this is rocket science, but I guess it is. ... View more

Around 0900 (Seattle time) this morning, the Remote App finally had a record option. At 1000, the Stream App is still missing it. ... View more

TV Remote is still a version from May (as is on the Google Store). No record option on it or Stream. ... View more

So here in Seattle, am I in a parallel universe where the legal machinations are still going on? I am devoid of recording capability in the Stream App, TV Remote App and even on the web Stream page. Functionality restored on 9/23, in what state? ... View more

@ComcastKenF wrote: dk3007, I got some details about 5.1 on Roku. Apparently, it was there before but was removed for our teams to improve the overall performance. I'm hoping we get it back soon once it's perfected!      This is simply mind-boggling!                "removed for our teams to improve overall performance"   What year is this? How can you even make such a statement? I'm  just not comprehending this. It is not in the least rocket science. Through some miracle, Amazon, HBO, Showtime, YouTube, and to many others to mention have all had 5.1, for like forever. Now we have 4k, multiple versions of Dolby, etc., etc., etc. I have 40 years of embedded sw experience, now retired. Do you need some help? ... View more

@ComcastJoeTru wrote: Hello mike31959. This is a feature we no longer offer as functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand!  So, please help and support me in understanding what an official Comcast employee means by stating the above. He states apps, as in plural. There is nothing regarding temporary about this statement. As a software engineer, with 45 years of experience, is looking for enlightment. ... View more

"it seems we are waiting for Comcast to win in the Import Court that caused the problem." Key phrase there, Rustyben, "it seems". Since the start of this record breaking thread, we have never seen an official statement from Comcast regarding this issue, other than the overplayed suggestion to use On Demand. Pathetic. ... View more

@Gladiator51 wrote: It certainly appears they've got themselves covered.  The heading is obviously a typo, should be "Changes to Services". I'm not sure that I'd agree with that statement. Read the four events bulleted in 4. None of them occurred in this case! The only notice of the change we received was in reply to our complaining about it here in the Community Forum. This does not "constitute sufficient and effective notice under this Agreement". ... View more

I would venture to say it won't be returning anytime soon. The referenced article ends with: Responded TiVo: “There are over 1,000 different patents in Rovi's portfolio and Comcast's unprecedented effort to try to challenge a handful of them doesn't change the fact that they have already been found in violation of critical Rovi patents and are being forced to punish their own customers by removing popular features. In this particular instance we are optimistic about our appeal options, we expect that Comcast will continue to be found in violation of these and other patents in the future and are unwavering in our commitment to take the necessary legal actions to ensure Comcast renews its long-standing license to fairly compensate Rovi for the use of our IP.” ... View more

@Rustyben wrote: @admyers wrote: Count me among the IRATE that the ability to set a recording remotely has been gone for almost a year with no sign of returning.  I also find it hard to believe that "few customers" used this feature, but I suppose that is plausible (would be good to know if this was a guess, or supported by data).  Has anyone attempted to put together a petition in an attempt to get Comcast to pay more attention to this?  I realize the patent is tied up in court, but as someone else mentioned, if Comcast truly believes the feature isn't used much, they surely are not prioritizing resolution.  >:-/ Comcast continues to challenge the TiVo patents and Comcast has a good record of winning in the actual Patent appeals court in Washington, DC.  A recent article https://www.multichannel.com/news/comcast-wins-battle-in-patent-war-with-tivo Comcast won a Patent invalidation against TiVo.  Try to keep up with us here. You have simply referenced the same article from five replies ago. You know, the one that shows Comcast quoted as saying "The cable operator responded by removing the feature from X1, claiming that few customers used the associated feature." ... View more

@gbgadgets1 wrote: FWIW  NEWS It appears that comcast won one of their many patent battles.  I am not sure which legal battle/case is the one for the setting remote recording feature, but I would hope it would be added back at the flip of a switch as soon as Comcast wins that case too.   For people that keep asking about why other providers have this feature, it is because they have a monetary agreement with Tivo to pay them a fee to use the patent for that feature.  Comcast is holding out and battling leagally becasue they believe (rightly so), that at this point in time the patent is not unique and if you can code to do it, it should be commonly allowed and no longer patentable.  15-20 years ago when Tivo first came out, and everyone was figuring out how to build new services for these things, the patents made sense, but most of those patents no longer make sense to keep in place and are bad for consumers to do so (as we all see at comcast).   Here's hoping the wins keep coming for Comcast, and they can get these feature turned back on soon (wihtout rates going up). The best takeaway from the article you referenced:   "Late last year, the International Trade Commission ruled that Comcast’s X1 platform does indeed violate two TiVo patents related to remote recording. The cable operator responded by removing the feature from X1, claiming that few customers used the associated feature."   "few customers" ???? ... View more

@xgrep wrote: @shelby1254 BUT... My understanding is that the import court (operative word "import") says that Comcast can't import the set top box. OK fine, I doubt any of us are overly concerned if Comcast can't import a box that we all already possess ! So, what edict of the court has been satisfied by removing the record feature from apps interfacing with boxes already in the country ??? Any box that was imported with the infringing feature would be subject to the ruling, regardless of when it was imported. Removing the feature removed the infringement. But let's face it: we don't fully understand the ruling or why, for example, Comcast couldn't import boxes that don't infringe and then add the feature through an update. Or even obtain boxes made in the USA (too bad the USA doesn't manufacture much anymore). Anyway, this is all speculation (and, BTW, I actually did work for the patent department of a major tech company and participated in licensing and infringement investigations and litigation from the technical side, so yeah, I'm a professional in this domain and still don't have full factual info on what's going on - and don't much care). On top of all this, I do not even have an X1 box/system. I did have the remote recording capability with the Stream App. I do not, of course, now have that capability. ... View more

@TerriB wrote: @plummerl wrote: @TerriB wrote: Rustyben,   Have you ever counted the number of times you and some of the Comcast reps have explained why the feature was removed and pointed people to the explanation? It boggles my mind how many posts every single day bring this up and/or demanding compensation or immediate re-establishment.  I only used the feature when on vacation but  obviously its widely used so I 'get it' but I just don't understand why users don't bother to read what you guys post as rationale (even if we don't like it).  I have learned the hard way that continual complaining  about feature changes is akin to self flagellation and nothing other than long service disruption is going to result in bill credit.   My in box overflows with notifications of new posts about the remote recording feature.  Users do indeed have the right to fuss but for heavens sake...search the forums FIRST and READ whats already been published on the root cause rather than post  like this is a brand new problem. Well here's a startling thought,   WHAT IS PREVENTING COMCAST FROM SENDING EVERY SUBSCRIBER AN EMAIL THAT EXPLAINS WHY A SOMEWHAT IMPORTANT FEATURE IS NO LONGER AVAILABLE????   Give me a break. ==============   I resent that you quoted my post like I did you a wrong ? I have zero control on how Comcast does or  does not notify customers. I  am just weary of new posts about this remote programming issue when there is a mega thread on it already and explanation after explanation after explanation.  So many of us  have been very vocal on features we have come to love that were taken away over the years and nothing has changed just because we contacted Comcast, came to the forums,etc. Oh yes wouldn't it be wonderful to have email notification ahead of time but all that would do would be to get us on the forums faster to voice our opinions and would not stop the change . They are going to what they are going to do whether they tell us ahead of time or not.   So now I need to ask what you would do it they emailed  that they were going to remove a feature you loved? What would change in the process? Its not like they are going to poll the customer base to see if we are ok with losing a feature before they remove it. Ok, try this. You stated the above. It's not rocket science, if Comcast had simply posted an email explaining the situation, subscribers would not be left to seek an explanation in the forum! Every single posting here questioning what's happened, with Comcast or their subject matter "experts" pointing to the first posting and supplying the rediculous suggestion that On Demand would take care of everything, would be prevented. If they had emailed a notification about the change, at least I would be coming into the forum with knowledge about/why what's happened. ... View more

@TerriB wrote: Rustyben,   Have you ever counted the number of times you and some of the Comcast reps have explained why the feature was removed and pointed people to the explanation? It boggles my mind how many posts every single day bring this up and/or demanding compensation or immediate re-establishment.  I only used the feature when on vacation but  obviously its widely used so I 'get it' but I just don't understand why users don't bother to read what you guys post as rationale (even if we don't like it).  I have learned the hard way that continual complaining  about feature changes is akin to self flagellation and nothing other than long service disruption is going to result in bill credit.   My in box overflows with notifications of new posts about the remote recording feature.  Users do indeed have the right to fuss but for heavens sake...search the forums FIRST and READ whats already been published on the root cause rather than post  like this is a brand new problem. Well here's a startling thought,   WHAT IS PREVENTING COMCAST FROM SENDING EVERY SUBSCRIBER AN EMAIL THAT EXPLAINS WHY A SOMEWHAT IMPORTANT FEATURE IS NO LONGER AVAILABLE????   Give me a break. ... View more