Is it not ridiculous that after pointing out the Non-Linkage problem between the remote as the probable problem, that the "Technician" was not aware of this simple fix??. A sad situation when tech support did know or tried this fix> Here's another one ghat just occurred: This is the 6th time in 3 months that I am having problems with Comcast Cable and Internet service, and issues with Comcast technical support. For the past week, our TV picture had been pixilating, and then all channels freezing. After calling comcast, and being transfered to 3 diffeent support area (1 was for Cable problems, the other for the Cable Box Problem, and the third for the "X-1 Support department" to try and correct the problem. Nothing was resolved. I was told It was definitely my cable box, and that I would need to make an appointment for a technician to come to my home and swap boxes. The day the technician was to arrive, everyone's Cable service in our community of 82 homes began to pixilate, and picture freezing. I called Comcast and they told me it was a system failure in my area. that it would be 5 hours before the problem was resolved. 6 hours later, it was resolved. (This included my own service... So it was NOT My box, it was the deterioration of Comcast's signal )
... View more
