About Adsong

WHEN YOU CALL XFINITY-COMCAST, AS TOLD TO US BY AN EXECUTIVE AT COMCAST, : DEMAND THAT THE TECH NOT BE AN INDEPENDENT CONTRACTOR. SEVERAL PEOPLE (INCLUDING OURSELVES) WERE SENT SUCH A CONTRACTOR, IN AN UNMARKED VAN ,AFTER WE CALLED REGARDING SLOW INTERNET AND PHONE SERVICE . TWO "TECHS" WHO BARELY SPOKE ENGLISH ARRIVED AT OUR HOME, \. ONE FLASHED SOME KND OF COMCAST ID-..THEY THEN SPENT OVER ONE HOUR "CHECKING OUT THE EQUIPMENT", - WHEN ASKED WHERE THEY WERE FROM ORIGINALLY, THEY SAID THEY WERE ORIGINALLY FROM UZBEKISTAN . THEY WANTED TO SEE THE REST OF OUR HOUSE.. WE SAID THERE ARE NO CABLE CONNECTIONS EXCEPT FOR 2 ROOMS. THEY WENT INTO OUR ATTIC. THEN THEY LEFT TELLING US "ALL WAS GOOD". THAT OUR UPLOAD SPEED OF 0.25 WAS REALLY GOOD, AND DOWNLOAD OF 30MBPS WAS NORMAL. AN HOUR LATER, THE EQUIPMENT LITERALLY STOPPED WORKING. NO PHONE, NO INTERNET. PIXELATION ON TV CHANNELS.THE "TECHS" TOLD US IT WAS AN INTERNAL COMCAST PROBLEM, AND WE SHOULD CALL COMCAST. WE CALLED COMCAST, AND ASKED FOR AN EMERGENCY REPAIR PERSON WHO SPOKE ENGLISH, AND WAS IN A MARKED XFINITY TRUCK. THE NEXT DAY, A YOUNG FELLOW WHO OBVIOUSLY KNEW WHAT HE WAS DOING FOUND THAT THOSE 2 "TECHS" HAD PLACED SOME KIND OF AMPLIFIER IN OUR ATTIC, AND HAD WIRED THE OUTSIDE CABLING INCORRECTLY. THE YOUNG FELLOW WAS AT OUR HOME FOR LESS THAN A HALF HOUR, AND REPAIRED THE DAMAGE THE "INDEPENDENT CONTRACTORS " HAD DONE. HE MENTIONED THERE ARE MANY SCAMS GOING AROUND, AND IF THE INDEPENDENT CONTRACTORS ARE INDEED LEGIT, THAT THEY ONLY RECEIVE ONE MONTH OF TRAINING, AS OPPOSED TO ONE YEAR FOR FULL TIME TECHS. I SUGGEST COMCAST IMPLEMENT A TELEPHONE NUMBER EXCLUSIVELY TO VERIFY THE ID AND NUMBER OF THEIR EMPLOYEE. ... View more