About Adsong

We called the FCC. Over seven times.Apparently, not enough  people complaning.      ... View more

Is it not ridiculous that after pointing out the Non-Linkage  problem between the remote as the probable problem, that the  "Technician" was not aware of this simple fix??. A sad situation when tech support did know  or  tried this fix> Here's another one ghat just occurred: This is the 6th time in 3 months that I am having problems with Comcast Cable and Internet service, and issues with Comcast technical support. For the past week, our TV picture had been pixilating, and then all channels freezing. After calling comcast, and being transfered to 3 diffeent support area (1 was for Cable problems, the other for the Cable Box Problem, and the third for the "X-1 Support department" to try and correct the problem. Nothing was resolved. I was told It was  definitely my cable box, and that I would need to make an appointment for a technician to come to my home and  swap boxes.   The day the  technician was to arrive, everyone's Cable service in our community of 82 homes began to pixilate, and picture freezing. I called Comcast and they told me it  was a  system failure in my area.  that it would be 5 hours before the problem was resolved. 6 hours later, it was resolved. (This included my own service... So it was NOT My box, it was the deterioration of Comcast's signal )   ... View more

I called Comcast regarding  my remote suddenly  not  linking to my Tv .I  could not change channels, select on demand, etc. I was on the phone with some X1 "Tech Support guy, who obviously did not know  how to fix the problem. Besides asking  questions such as  "Is it Plugged in ?" (of course it was plugged in I am watching a channel that cannot be changed)  Is your cable (HDMI) cable Plugged in ? (Of course.. again.. I am watching a frozen  channel.) "Can you unplug the   Box, and  plug it back in?"  (I told him 3 times I had done that, and problem not solved.)  He sends a "refresh signal" Nothing happens. I tell him that the problem in my opinion is the  lack of communication between the rmote and the X-1, and the TV.... He ignores me.  Tells me  he cannot fix the problem and  that I will get a call from  Tech support between 9am and noon the next day. He hangs up.   My 12 year old then  tells me that  I need to hold down the "Setup" button on the remote, and that when the screen shows  the code, to enter it on my remote. I do this and.... IT WORKS!!.   I do not get any calls from Comcast tech support until 3 PM the next day... Not between 9 am and noon.   Cannot wait  to switch to AT&T or  until Verizon FIOS arrives in our community.  No wonder Comast  is rated at the bottom of the  Cable providers in Consumer reports.   ... View more

We have the same problems with X1 Box- Picture Pixilates, then freezes on all channels. Our other TV's work fine, just the one connected to the X1 Box. ... View more