WHEN YOU CALL XFINITY-COMCAST, AS TOLD TO US BY AN EXECUTIVE AT COMCAST, : DEMAND THAT THE TECH NOT BE AN INDEPENDENT CONTRACTOR. SEVERAL PEOPLE (INCLUDING OURSELVES) WERE SENT SUCH A CONTRACTOR, IN AN UNMARKED VAN ,AFTER WE CALLED REGARDING SLOW INTERNET AND PHONE SERVICE . TWO "TECHS" WHO BARELY SPOKE ENGLISH ARRIVED AT OUR HOME, \. ONE FLASHED SOME KND OF COMCAST ID-..THEY THEN SPENT OVER ONE HOUR "CHECKING OUT THE EQUIPMENT", - WHEN ASKED WHERE THEY WERE FROM ORIGINALLY, THEY SAID THEY WERE ORIGINALLY FROM UZBEKISTAN . THEY WANTED TO SEE THE REST OF OUR HOUSE.. WE SAID THERE ARE NO CABLE CONNECTIONS EXCEPT FOR 2 ROOMS. THEY WENT INTO OUR ATTIC. THEN THEY LEFT TELLING US "ALL WAS GOOD". THAT OUR UPLOAD SPEED OF 0.25 WAS REALLY GOOD, AND DOWNLOAD OF 30MBPS WAS NORMAL.
AN HOUR LATER, THE EQUIPMENT LITERALLY STOPPED WORKING. NO PHONE, NO INTERNET. PIXELATION ON TV CHANNELS.THE "TECHS" TOLD US IT WAS AN INTERNAL COMCAST PROBLEM, AND WE SHOULD CALL COMCAST. WE CALLED COMCAST, AND ASKED FOR AN EMERGENCY REPAIR PERSON WHO SPOKE ENGLISH, AND WAS IN A MARKED XFINITY TRUCK. THE NEXT DAY, A YOUNG FELLOW WHO OBVIOUSLY KNEW WHAT HE WAS DOING FOUND THAT THOSE 2 "TECHS" HAD PLACED SOME KIND OF AMPLIFIER IN OUR ATTIC, AND HAD WIRED THE OUTSIDE CABLING INCORRECTLY. THE YOUNG FELLOW WAS AT OUR HOME FOR LESS THAN A HALF HOUR, AND REPAIRED THE DAMAGE THE "INDEPENDENT CONTRACTORS " HAD DONE. HE MENTIONED THERE ARE MANY SCAMS GOING AROUND, AND IF THE INDEPENDENT CONTRACTORS ARE INDEED LEGIT, THAT THEY ONLY RECEIVE ONE MONTH OF TRAINING, AS OPPOSED TO ONE YEAR FOR FULL TIME TECHS.
I SUGGEST COMCAST IMPLEMENT A TELEPHONE NUMBER EXCLUSIVELY TO VERIFY THE ID AND NUMBER OF THEIR EMPLOYEE.
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Is it not ridiculous that after pointing out the Non-Linkage problem between the remote as the probable problem, that the "Technician" was not aware of this simple fix??. A sad situation when tech support did know or tried this fix> Here's another one ghat just occurred: This is the 6th time in 3 months that I am having problems with Comcast Cable and Internet service, and issues with Comcast technical support. For the past week, our TV picture had been pixilating, and then all channels freezing. After calling comcast, and being transfered to 3 diffeent support area (1 was for Cable problems, the other for the Cable Box Problem, and the third for the "X-1 Support department" to try and correct the problem. Nothing was resolved. I was told It was definitely my cable box, and that I would need to make an appointment for a technician to come to my home and swap boxes. The day the technician was to arrive, everyone's Cable service in our community of 82 homes began to pixilate, and picture freezing. I called Comcast and they told me it was a system failure in my area. that it would be 5 hours before the problem was resolved. 6 hours later, it was resolved. (This included my own service... So it was NOT My box, it was the deterioration of Comcast's signal )
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I called Comcast regarding my remote suddenly not linking to my Tv .I could not change channels, select on demand, etc. I was on the phone with some X1 "Tech Support guy, who obviously did not know how to fix the problem. Besides asking questions such as "Is it Plugged in ?" (of course it was plugged in I am watching a channel that cannot be changed) Is your cable (HDMI) cable Plugged in ? (Of course.. again.. I am watching a frozen channel.) "Can you unplug the Box, and plug it back in?" (I told him 3 times I had done that, and problem not solved.) He sends a "refresh signal" Nothing happens. I tell him that the problem in my opinion is the lack of communication between the rmote and the X-1, and the TV.... He ignores me. Tells me he cannot fix the problem and that I will get a call from Tech support between 9am and noon the next day. He hangs up. My 12 year old then tells me that I need to hold down the "Setup" button on the remote, and that when the screen shows the code, to enter it on my remote. I do this and.... IT WORKS!!. I do not get any calls from Comcast tech support until 3 PM the next day... Not between 9 am and noon. Cannot wait to switch to AT&T or until Verizon FIOS arrives in our community. No wonder Comast is rated at the bottom of the Cable providers in Consumer reports.
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