Is it not ridiculous that after pointing out the Non-Linkage problem between the remote as the probable problem, that the "Technician" was not aware of this simple fix??. A sad situation when tech support did know or tried this fix> Here's another one ghat just occurred: This is the 6th time in 3 months that I am having problems with Comcast Cable and Internet service, and issues with Comcast technical support. For the past week, our TV picture had been pixilating, and then all channels freezing. After calling comcast, and being transfered to 3 diffeent support area (1 was for Cable problems, the other for the Cable Box Problem, and the third for the "X-1 Support department" to try and correct the problem. Nothing was resolved. I was told It was definitely my cable box, and that I would need to make an appointment for a technician to come to my home and swap boxes. The day the technician was to arrive, everyone's Cable service in our community of 82 homes began to pixilate, and picture freezing. I called Comcast and they told me it was a system failure in my area. that it would be 5 hours before the problem was resolved. 6 hours later, it was resolved. (This included my own service... So it was NOT My box, it was the deterioration of Comcast's signal )
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I called Comcast regarding my remote suddenly not linking to my Tv .I could not change channels, select on demand, etc. I was on the phone with some X1 "Tech Support guy, who obviously did not know how to fix the problem. Besides asking questions such as "Is it Plugged in ?" (of course it was plugged in I am watching a channel that cannot be changed) Is your cable (HDMI) cable Plugged in ? (Of course.. again.. I am watching a frozen channel.) "Can you unplug the Box, and plug it back in?" (I told him 3 times I had done that, and problem not solved.) He sends a "refresh signal" Nothing happens. I tell him that the problem in my opinion is the lack of communication between the rmote and the X-1, and the TV.... He ignores me. Tells me he cannot fix the problem and that I will get a call from Tech support between 9am and noon the next day. He hangs up. My 12 year old then tells me that I need to hold down the "Setup" button on the remote, and that when the screen shows the code, to enter it on my remote. I do this and.... IT WORKS!!. I do not get any calls from Comcast tech support until 3 PM the next day... Not between 9 am and noon. Cannot wait to switch to AT&T or until Verizon FIOS arrives in our community. No wonder Comast is rated at the bottom of the Cable providers in Consumer reports.
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