I purchased a 2020 iPhone SE from Xfinity last July as part of switching my cell phone service to Xfinity. I never received either a gift card or account credit. I called the Reward Center only to be told that I did not qualify for the promotional gift because I paid for my phone outright. I was told in the Xfinity Showroom that I would get the gift card. I even had a copy of the promotional email that I showed to the salesperson. So was I lied to - to my face? As if this wasn't bad enough, the rep from the Reward Center I sort of spoke to today put me on interminable hold (thundering piano arpeggios in your choice of hold music) before I was transferred to a nice lady in India (?) who could not hear me. I am a Triple Play customer in addition to being a cell phone customer. This is no way to treat a customer. Please get back to me with a resolution. Thank you.
... View more
