Great. Back in August, you said it would be done in September. I'm a software developer. This is NOT the type of bug that takes months to fix. This is the type of thing that takes minutes to hours, unless it somehow fundamentally changes the operation of the system. In those cases, you come up with a minor patch that keeps things running while you contemplate the best course of action for the long-term fix. You (Comcast) simply do not care. I wish that weren't true, but based on this issue and the countless other problems, it's obvious. I mean, at a minimum, you could send a memo to support staff, so that we wouldn't spend hours on the phone trying to fix something that they can't fix. But it's apparent that you haven't even done that. It's waste. It's sad you don't have a corporate policy to prevent needless waste, like most other corporations do. "Fraud, Waste, and Abuse." Look it up. It's a real thing.
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