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About kianasnyder
since
01-24-2021
02-25-2021
kianasnyder
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5
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02-04-2021
11:57 PM
The app has also proven much more helpful in troubleshooting wifi issues and contacting support. I understand that I don’t have to use the app, but it’s much more convenient and I never changed any login info so I don’t understand why I’ve lost access.
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02-04-2021
11:55 PM
I haven’t changed the username or password since the beginning of using the service. I always use the option to sign in with my fingerprint, and it worked for several months. And then all of the sudden it quit working and started giving me the message i described to you.
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02-04-2021
11:53 PM
i’ve called the 1800-XFINITY number and it’s just a robot that wants to give me billing details. I am the owner of the account, there isn’t anyone else who has access to anything. I live alone, it’s just me. But Id really like to be able to view my usage and pay my bill through the app, especially since I was forced into paperless billing.
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02-03-2021
03:24 AM
the error message says “*Access not Authorized* You signed in successfully, but you must be an Xfinity user to enjoy this service”
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01-24-2021
01:44 AM
Whenever I try to sign in it takes me out of the app to log in and then once I log in it just gives me an error message. I have an iphone 8, i’ve tried uninstalling the app and retrying, didn’t do anything.
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