About Albacete

Hello, I posted this in another section of the xfinity Community Forum. No one from xfinity responded so I am trying again on the Stream App forum section. Here is my original post: https://forums.xfinity.com/t5/Xfinity-Stream-Website/NHK-World-broken-on-streaming-app/m-p/3407137   Basically, NHK World has not worked on either of my 2 TV's running the stream app for over a month now. I would appreciate some attention to this. I pay xfinity for this service and am not getting any support or the channels I am paying for.   One TV is an LG and the other a Samsung. The NHK channels don't work on either but in slightly diffferent ways. I have uninstalled and then reinstalled the app on both TV's without luck.   I think this is could be a problem on xfinity's side as it happened a few times in the past couple of years but the channels would begin working again without anything being done by me.    Could someone from xfinity please address this?   Thanks ... View more

NHK World on the Xfinity Streaming App Beta has stopped working on 2 of my TV's. One is an LG the other is Samsung. It has been working fine on both for several months, although this did happen to me last year as well. At that time the problem eventually disappeared.    On the LG TV I only get a gray colored screen with some digital gibberish flashing along the top of the screen. On the Samsung I get a stuttering version of the last channel I'd watched on the Streaming app.   Earlier today I had to delete then reinstall the Streaming app on both TV's. Before deleting the app on the LG I could only receive a static "Error 502: Bad Gateway" message when launching the app. On the Samsung before I deleted the app the picture would go black with a thin white line at the top and freeze when launching the app, requiring me to restart the TV.   After reinstalling the app on both TV's as far as I can tell every channel except NHK is working fine.   Is there a solution for this?   Thanks! ... View more