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About Van5
since
01-21-2021
02-28-2021
Van5
Frequent Visitor
11
Posts
1
Kudos
0
Solutions
02-22-2021
10:34 PM
@KungFu_Jesus @Paradisedota20 Yeah, I don't have another ISP in my neighborhood that is high speed. I was able to get some credits over the phone, but I rather have stable connection over some measley bill credits. https://imgur.com/Q5wwxAW Reboot the modem to get this. https://imgur.com/ZPlYwn0
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02-22-2021
02:13 PM
@jlavaseur Packet loss and ping spikes on all devices, (3 computers, 1 xbox) all wired. Phones connect to wifi to use wifi-calling is horrible, I can't hear the other person or vice versa. https://imgur.com/Le4WrNZ
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02-18-2021
05:16 PM
@sepirater , yes there is a green jacketed copper wire, and it goes into the ground. @oceanv , I even requested "senior technicians", but they could'nt do anything or figure out what is causing the ping spikes and packet loss. One senior tech texted me the definition of ping after his visit. https://imgur.com/0bHHW12
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02-13-2021
08:54 AM
@sepirater I'll check it out when I get a chance. The ping spikes are gone, but massive packet loss this morning. https://imgur.com/OXh2MXn https://imgur.com/8wg7n06 https://imgur.com/APMt2WZ https://imgur.com/clsuYcj
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02-11-2021
06:28 PM
I called Comcast to complain again. Had a tech scheduled for the next day. Before the tech arrived, I got an automated voice mail that said this: "Hello, this is Comcast. We are calling to advise you that our technicians identified an issue in your neighborhood that may have caused the service issue that you reported. We would like you to know that this issue has been resolved and that you may no longer need the service appointment that you have on Wednesday, February 10th between 4 p.m. And 6 p.m. If your services are restored and you no longer need your appointment, please call us back at 801-964-7576 to cancel your appointment. Thank you for choosing Comcast." This is what comcast considered as resolved issue. https://imgur.com/1QxKmVF When the tech arrived, he check the signal, node, the outside line. He said everything is fine. Then I show him the live high ping, packet loss result. He went outside again to check the line again, and said there's high voltage in the line. Recommends that I hire an electrician to ground the house. So I said eliminate the voltage by plugging the modem into a backup battery, remove all the ethernet cables, and use a laptop to test. Same result, ping spikes, and packet loss. This is happening through out the whole day. https://imgur.com/KZg9fum As I am writing this post, I got a text from the tech saying there is intermittent noise interference and network team are working on tracking it. I hope they fix it, but it's comcast, so my hope is the same as winning the lottery.
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01-28-2021
05:30 PM
01-21-2021
07:50 PM
1 Kudo
Hello I've been having high ping and packet loss since March 2020. I called comcast multiple times to get the problems resolve, but nothing have been fixed. The customer representative sent out 10+ technicians to my home and they said everything is fine even when I'm showing them the live packet loss and high ping tests. One technician put in an additional maintenance ticket but it sat there for a month and no one is doing anything about it. I even upgraded to 1gig service, had 4 modems replaced (Xb6,Xb7). I don't know what else to do, every time I called comcast they want to send out a technician, that just check the signal and connection. I even got a text message from comcast, that they fixed it. But guess what? Nope, still no video chat, voice calls, and absolutely no gaming. Here are my modem info: Upstream : https://imgur.com/8kOo3Vu Downstream : https://imgur.com/Yn4USSb https://imgur.com/lsTh35j https://imgur.com/OV341L1 https://imgur.com/SmNbBih https://imgur.com/pXT7aU4 https://imgur.com/8y2TqTR PingPlotter results : https://imgur.com/7OA3nXD https://imgur.com/oTyYkAW https://imgur.com/fylIk13 https://imgur.com/b6l5lHM https://imgur.com/TDvmxlM https://imgur.com/hG5y5N8 https://imgur.com/MG1XHE2 https://imgur.com/ol4Nbl5 Totally fine one night https://imgur.com/8NbXU4T Please help!!!
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