About ComcastEva

Hi Richard! I’d love to help in reviewing your account and available options. To assist you further please send me a private message and include your full name and service address. Send me a private message by clicking my profile name (ComcastEva), and then click "Send a message". ... View more

Hey there, I apologize for the experience! Did you have any issues with the second box (besides it getting fried!) Are you having the issues on the same channels as before? We can try follow up troubleshooting since the damaged box was just replaced.   You can also go to your nearest XFINITY store to exchange the pixelating box or we can also send you out a new one. If you do decide to stop by at one of our stores it is recommended to set up an appointment to avoid long wait times. You can do this by visiting https://comca.st/3pCRaIb.   To assist you further or send you a box please send me a private message and include your full name and service address. Send me a private message by clicking my profile name (ComcastEva), and then click "Send a message". ... View more

I am so sorry to hear about your home 😞 I can understand how not being able to access your billing can be very frustrating and we are here to help. First, a couple of questions for you, are you the primary account holder and are signing in with those credentials? When you log in are you able to view and confirm your contact information such as phone number and email address? ... View more

Sorry to learn you have been having these issues for quite some time now. Have you tried a different browser and/or clearing cache and cookies? You can also set up the autopay via the MyAccount app under billing.  ... View more

Hi there! I appreciate you reaching out about your current situation and staying on top of your billing through these difficult times. Good news is if your account is not currently past due 30 days there is no need to worry about a late fee. A $10.00 late fee applies when an account is past due every 30, 60 and 90 days. It gets applied for payments not received within 30 days of the first day of your billing cycle and each 30 days thereafter until payment is received. If you are past more than 30 days you can set up a payment arrangement via the MyAccount app or reach out to us privately to help you set one up. ... View more

I apologize for the frustration and I appreciate you sharing this information with us. I would like to help further with this seeing that the previous troubleshooting and visits did not alleviate the problem. Please send me a private message and include your full name and service address. You can send me a private message by clicking my profile name (ComcastEva), and then click "Send a message". ... View more

Hey there, I apologize for the experience!  You can keep updated on resolution times and sign up for text updates through the MyAccount app. To assist you further please send me a private message and include your full name and service address. Send me a private message by clicking my profile name (ComcastEva), and then click "Send a message". ... View more