About ComcastVianney

I appreciate the update. You shouldn't have to try multiple times to access our site from the home network, and I can understand why this would get frustrating over time. You stated in the original post you were also having issues troubleshooting the set-top box as well. Were you able to do this from the Xfinity portal online, or did you get access on the Xfinity App? As a test, can you try accessing the site using a "private" or "incognito" tab? ... View more

Hello, @EdC1945. The issues in the area affected everyone in different ways. I know most were without power which led to service being down. If your service was down after power was up, I can definitely dig into this further. Please send me a private message including your first and last name, so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message.” Thank you. ... View more

Hello, @xbradley! The issues in the area affected everyone in different ways. I know most were without power which led to service being down. If your service was down after power was up, I can definitely dig into this further. Please send me a private message including your first and last name, so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message.” Thank you. ... View more

Hello, @richardmassey52! Thank you for your post. I'm sorry you had issues with the chat feature. The great news is you can easily shop for offers online using your My Account portal. You can start by clicking this link https://comca.st/3qJnWsz. Once you arrive on the page, you will be asked to sign in. You can then view the offers available to you. Let me know if you have any questions or issues with the link.  ... View more

Thank you for your reply, @Twoinch. It does sound like I need to dig into the account to get more information. This will help me get a full view of the users on the account. Please send me a private message and include your first and last name, so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message.” I will await your reply.  ... View more

Hello, thank you for reaching out. I'm glad to hear the service is now up, and I would gladly help research this further. There were many service interruptions caused by local power issues in the area beyond our control. As a result, these interruptions would not qualify for a service credit. I'll be happy to check the account to provide you more details. Please send me a private message including your name and service address. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message." I'll be awaiting your reply. ... View more

Thank you for reaching out, @enmck. I will be happy to assist. Please send me a private message with your name and service address. To send a Private Message, please click my name “ComcastVianney” and click “Send a message." ... View more

Hello, @Fidhle007. I understand you'd like additional assistance regarding the offers available in your area. I know you've spoken with others before, but I can definitely take a look as well. The promotions can vary and do change as stated above. With that said, we do have great offers for existing customers as well. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message.” I'd be glad to help.  ... View more

Hello, thank you for posting about the issue after your recent update. I did check on our end, and I didn't see any widespread issues regarding powering down after the update. At times, there could be some delay in communication but will clear right up. I'm glad to hear everything is working fine now. Have you notice any similar issues again, or is everything performing well so far? ... View more

Hello, @Tommylap! Thank you for posting your issues here in the forum. I understand you've had problems with the Xi6 since getting the box. I'm definitely sorry to hear you've had these on-going issues, but I'm glad to investigate further. Your symptoms lead me to believe there is a communication issue with your Xi6 and network. With that said, I see you stated it's hardwired to the network. It should definitely be getting the best connection possible.    The XG1v4 is a great DVR, and I'm positive it will give you optimum performance. However, your current device should be performing as promised. We have many customers using this box that successfully watch content seamlessly on their network even over a wireless connection. Have you seen any other devices having similar issues on the network? Do you have any issues streaming the same content over your Xfinity Stream portal?  ... View more

Hello, @Dreadfenix! Thank you for reaching out and posting the most recent data. You stated you've had issues for over a year and a half which can be understandably frustrating. I'd like the chance to review the account to get more information about the services and previous work done at the home. Please send me a private message with your name and service address by clicking my username and selecting the send message option. I'll be glad to help. ... View more