Hello, @ drywallmusic, @ jimrfelix, @ dc_pdx, and everyone else in this thread! As a 6-year Comcast employee, I can say I have never seen an offer where we have you prepay your account or request a large payment to make a change to your account. I do from time to time see offers with Visa gift cards. Our Customer Security Assurance deparment handles all of our security. You can report suspicious calls and emails to them, https://comca.st/3qBX2Tq.
We also have our alerts page here, abusehttps://internetsecurity.xfinity.com/help/alerts. This shows the latest scams that we are aware of so you can be too. I looked but do not see the number listed in the thread but see a lot of things like what you all described listed. When these things get reported we add them to the alert page.
From the discussion, it sounds like some of you may want to review our package options to help save on your bill. For any of you that are needing help with that feel free to send me a Private Message. To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message."
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