About ComcastRayana

Hello, @Mcnaugjm. I would be happy to help with getting a new 4K box out to your home. I have it and enjoy the awesome picture quality. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @bnb4all. I can help you with your account and am sorry that you haven't been able to reach someone. We are able to help with all account needs on the Forums. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Himanshuz. Thank you for being a part of our Forums community. I would be glad to check on everything with the account to ensure it is closed out and there will be no further charges. We can fix any issues we run into, you are in good hands. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @atai. I am not seeing a private message so we can further help but see where you stated you tried and it just said about ComcastMarcos. Can you please try the steps again with my name? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message." If you are not sure how to send a PM the Private Messenger section at the bottom of this link can help, https://comca.st/2NBKRIh; ... View more

Hello, @MusclesTheDog. Thank you for posting on our Forums. Our Xfinity Mobile department can look further into all of this to answer your questions. They can review the agreement and plan and then break down the monthly cost and also detail what happened with the reward card. You'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://comca.st/3r1q3s3   You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/3kv9thu ... View more

Hello, @Fredinburg_fami! I hope all is well for you and your family now. I know that was quite the experience to go through! I have some steps for you to follow to apply for an adjustment for your downtime in service. 1. Please log in to either our easy to use website, https://comca.st/3szIdSa or our award winning Xfinity app. 2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". This is located toward the bottom of the page. 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are happy to help. ... View more

Hello, @Juan-deLeon. I am sorry for your experience in getting the emails to stop. I would be glad to help and get this figured out. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Michael85! Happy Friday and thank you for being a part of our community! We would be happy to go over plan options with you for the internet. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @binaural2000. Great questions! Most of our packages include 150 hours of DVR storage on the TV or on the Xfinity Stream app. X1 Cloud DVR service gives access to the most recent 150 hours of recordings. The percentage in the DVR should reflect both local storage and cloud storage combined into one. If additional DVRs are added to your account the amount of cloud storage will also increase.   TV Boxes in the home will only stream the copy of the recording that is stored in the cloud if the copy of the recording that exists on the TV Box is not available or is unable to be played. Content from channels and packages that are delivered via IP Technology can only record using X1 Cloud DVR rather than the hard drive on the X1 DVR.   If you subscribe to more than 150 hours of storage you would see all of the recordings on your cable boxes and the Xfinity Stream app, where it is in the Cloud, would have the most recent 150 hours of recordings available.  ... View more

Hello, @CAMERONA19. I am sorry to hear about your experience with getting the tap installed. You are at the right place for help. I want to review where everything is at on the work. Can you please send me a Private Message including your first and last name? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hi, @dngyn74. I am glad to hear things are working again for you. I hope you are doing well! I have some steps for you to follow to apply for an adjustment. 1. Please log in to either our easy to use website, https://comca.st/2Mn8pzL or our award winning Xfinity app. 2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". The hyperlink you are looking for is located toward the bottom of the page. 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are here to help. ... View more

Hello, @Slozano. Thank you for participating in our community and for choosing us as your provider. I am glad to hear your power is restored and hope things are going well for you and your family. I have some steps for you to follow to apply for the adjustment. 1. Please log in to either our easy to use website, https://comca.st/2MpXlSA or our award winning Xfinity app and go to the Staus Center from there. 2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". The hyperlink is located toward the bottom of the page. 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are happy to help. ... View more

Hello, @Foster-313. Thank you for your interest in our X1 equipment. You do need our internet service for the X1 cable box. We would be happy to check on what that would look like for you. I love using the voice remote and apps, it is a great experience. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Eiw0. I am sorry to hear that you needed to cancel your account. We appreciate that you tried out our service are glad to help to ensure everything is taken care of so you don't have to wonder or worry. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Quickdev! We thank you for your interest in our services! We are the right place to look into your address. We are able to do the needed research and work with our Serviceability team when that is required. Can you please send me a Private Message including your first and last name and your address including your apartment or unit number? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @gvero32! I am happy to hear you were able to get the grant for WiFi! What great news! You can pay in advance on your account. You would select the pay a different amount button and manually type in the amount you want to pay. When your statement prints it will show the credit balance and your monthly charges, showing no payment is due until that is used up. Please let us know if you have any additional questions. ... View more

Hello, @crimsonsaturn. Thank you for your feedback about the notifications you get from us. Currently, you can check our website, https://comca.st/37G9cmP or the Xfinity My Account app for planned Maintenance. Our Technical team posts a banner when that is upcoming. I see it about 5 days before it happens when I check the app. There is a banner at the top of the screen when I first login notifying me of it.  ... View more

Hello, @nancy2021. I am sorry you are feeling like that. You are in goods hands on the Forums. We have an online process to request an adjustment for your downtime in service. I have some steps for you to follow below to apply for the adjustment. 1. Please log in to either our easy to use website, https://comca.st/3azm4gv or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the credit adjustment submission. ... View more

Hello, @knieves21. We have an online option to get a credit for your downtime in service. I am glad your service is working again! That was quite the event to go through! Let us know if you need any assistance completing the steps. We are happy to help!   1. Please log in to either our easy to use website, https://comca.st/3kaBriv or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account. ... View more

Hello, @grace28423. I would be happy to assist you and ensure your account has the correct credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Tdmarie! I am glad your services are working again! I have some steps for you to follow to apply for the adjustment. 1. Please log in to either our easy to use website, https://comca.st/2OZkQmx or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the adjustment submission. ... View more

Hello, @cjbern and @dehs! I am sorry to hear that your services are still offline. We are glad to help and dig further into the situation. I know that is tough when you need to work and the kids need it for school. We can shed further light on the subject and stay with you to ensure things get working at your homes. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @ drywallmusic, @ jimrfelix, @ dc_pdx, and everyone else in this thread! As a 6-year Comcast employee, I can say I have never seen an offer where we have you prepay your account or request a large payment to make a change to your account. I do from time to time see offers with Visa gift cards. Our Customer Security Assurance deparment handles all of our security. You can report suspicious calls and emails to them, https://comca.st/3qBX2Tq.   We also have our alerts page here, abusehttps://internetsecurity.xfinity.com/help/alerts. This shows the latest scams that we are aware of so you can be too. I looked but do not see the number listed in the thread but see a lot of things like what you all described listed. When these things get reported we add them to the alert page.   From the discussion, it sounds like some of you may want to review our package options to help save on your bill. For any of you that are needing help with that feel free to send me a Private Message. To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message."   ... View more

Hello, @showellp! Thanks for reaching out about your service. I am up in WA state and have been through 2 ice storms now. I know that is scary, stressful, and frustrating. We are glad to help! You can check on your service in the Xfinity My Account app. We update the app when our teams have further information on when the service will be restored and you can sign up for text alerts. You will want to wait for the credit adjustment until things are working again so we can capture all of the downtime. These are the steps for you to follow to apply for the adjustment. 1. Please log in to either our easy to use website, https://comca.st/37yTb29 or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the submission.   I also wanted you to be aware that I edited your post due to providing your account number. We ask for personal information in a Private Message as part of our Forum rules, never in public, to keep you safe. If you would like us to check on your service further feel free to send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Dschurtz1! I am glad that things are working again for you and hope the weather is warming up as well! I have some steps for you to follow to apply for the adjustment. 1. Please log in to either our easy to use website, https://comca.st/3brVJA2 or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the adjustment process. ... View more

Hello, @showellp. Thanks for contacting us about a credit for your downtime in service. We like to apply that once everything is working so we can capture the whole time it was down for. Is the power working at your home? I want to know if we need to do some troubleshooting on your connection to get you back online.    When things are back up and running I have some steps for you to follow to apply for the adjustment. 1. Please log in to either our easy to use website, https://comca.st/3qHPyyk or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.    ... View more

Hello, @Kevin_Ws6. Thanks for using our online option for your service adjustment. We appreciate your help with that. I am glad to look further into the days you were adjusted for and ensure we have that correct. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, gabbykinss! I am glad you are back up and running! I have some steps for you to follow to apply for the adjustment.   1. Please log in to either our easy to use website, https://comca.st/3dId4b1 or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have need assistance with the steps or have additional concerns. We are here to help! ... View more

Hi, @Naaak! I am glad that things are working for you again and hope all is well at your home! I have some steps for you to follow to apply for the adjustment.   1. Please log in to either our easy to use website, https://comca.st/3dv0kV1 or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have any questions about this process or need additional assistance. We are happy to help. ... View more

Hello, @dnilespalmer! My sister had to do that recently as my niece has branched out on the web. I have a handy link with instructions on how to set up the block to a specific site, https://comca.st/3dzqFkD. The section is a bit down the page and shows: Set Up Website Blocking: To set up website blocking from the Wireless Gateway's Admin Tool website.    Please let us know if you are able to set it up using the URL of the website and the instructions.  ... View more

Hello, @fflavien1! If you have been affected by a service interruption you can apply for your adjustment online. Here are the steps:  1. Please log in to either our easy to use website, https://comca.st/3aDHdGu or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.  Please let us know if you have further questions or need assistance to get through the steps. We are glad to help. ... View more

Thank you for trying with our online option, @diegoar10. I am sorry that did not work for you. We would be happy to meet you in a PM. I need you to try and send a PM to us from your end, please. To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @McKelvy23! I hope you are nice and warm and enjoying your service again! We have an online process for you to apply for an adjustment.   1. Please log in to either our easy to use website, https://comca.st/3k5exJr or our award winning Xfinity app.  2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience". 3. A form will launch where you can enter your submission to add the adjustment to your account.    Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the submission. ... View more

Hello, @BigMike77. We have a website where you can check your speeds here, https://comca.st/3dD3cim. In the Xfinity app, on the first screen that loads after login, you can see your network name with a little arrow right button. I click on that and underneath the picture of the modem shows: Interne Health, Check your Speeds. You just click there and pick which type of test to run, a Speed to Gateway or a Speed to Device test. ... View more

Hello, @ATran! Thanks for reaching out in our Forums. I am glad things are working again and would be happy to assist you with a credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @quang_phan. I see that you sent us a Private Message. I went ahead and sent you back a reply. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future. ... View more

Hi, @cmln1973. Sorry to keep you waiting there. My peer was faster than me with the next post. I would be happy to help you with a credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @ktsjackson! I hope things are well for you now! I would be happy to assist you with the loss of service. Please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hi, @CatherineC1! We just needed to see your post requesting help so we can assist you. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Freddy_90. Thanks for reaching out to us about your service and credit. I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future. ... View more

Hi, @txboy. I am glad things are up and running for you and would be happy to help with the credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @tim_hodes! I would be happy to assist you with your service adjustment. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @sage598. We run a 14-day WiFi assessment when you get xFi Complete. We send out an email to let you know the test is running and again when it is completed. When it is completed the results will show an xFi Pod is recommended and how to redeem that at no cost or we did not find issues meaning an xFi Pod is not needed and the link if you would like to purchase one anyway. We are happy to check on your testing and the results as well as help if you are experiencing any connectivity issues.   Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ ComcastRayana ” and click “Send a message." ... View more

Hello, @Luigi8503! I wanted to let you know I sent you a Private Message back about your service.  ... View more