I appreciate that ComcastMorgan has finally weighed in after 3 days of silence by the company. I just got off the phone with technical support. My experience: 20 minutes to talk to someone in Mexico who denied there was a problem. I then explained the problem and that it was nationwide. She then agreed that there was a problem and she was aware. When I asked why she lied to me, their was a pregnant pause and then she mumbled that I had not fully explained the issue to her. I then asked if she was aware, what could she tell me about it that I did not already know. She then said she would have to elevate it to "advanced repair". I was then put on hold for another 45 minutes. I then got someone in Columbia. He then explained the problem just started yesterday. I corrected him that it started three days ago. He then agreed. He said it was affecting some customers. I said it was nationwide and affecting all customers. He then agreed. He said an incident report was issued yesterday. I asked why the report was issued yesterday if the problem happened 3 days ago. He then said the incident report was acutally issued 2 days ago. I asked why comcast had not notified anyone. He said they were preparing to send an email to all customers explaining the issue (a server problem). I said put a notice on your website. He said good idea. (This is the 4th tech I have said the same thing to). I asked when it would be resolved. He said he had no idea. I said lack of communication and saying you don't know what is going on when you do is what leads xfinity customers to cut the cord and go elsewhere. (Comcast employees feel free to weigh in.) As for me, I have wasted enough time in the forums. It does no good. Comcast is unresponsive, in the forums, by phone, or by email. As I said, leaving customers in the dark when there is a nationwide problem affecting every customer is suicide for a company.
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