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Annvi hit the nail on the head by saying " but this experience would have been much less frustrating if there was better communication from Comcast.  An easy to find (or even better, push notification) that users may be experiencing this problem, and that it was being addressed would have been welcome."  Numerous users, myself included, complained about being left in the dark.   -- My complaint to management resulted in a canned response that could have been sent to anyone about anything.   -- My calls to tech support were answered by tecs in Mexico and elevated to a tech in Columbia who were clueless.   -- Support Forum employees (also moderators) did not weigh in until the problem was solved and then answered by posts in the forumn offering to help by tellling people to "private message them" several times a day--which most did not know how to do. -- To all I said post something on the website-send emails--let everyone know it is a nationbwide problem and tell them what is going on.  Customers need communication. -- I received a robocall telling me the problem was fixed and giving me a number to call if I still needed help -- a day after the problem was fixed.   -- Too little to late.  As competition increases, it seems the wrong approach to decrease customer communication and service. -- I understand Comcast will be raising their internet and TV prices after the first of the year.  This experience will do little to keep customers already on the edge of cutting the cord when that price increase announcement is made.   ... View more

Pretty hilarious that ComcastJessie, a comcast employee and an administrator of this forum (as his title says) has now marked this as being answered, although comcast has provided no answers whatsover to any question that was asked.  ComcastJessie did say he would provide updates but never did.  Comcast Jessie, if you truly want to close this and say the question was answered, then please explain: 1. What happened to cause the nation-wide issue  2. Why Comcast chose to never say a word about it to anyone, not even their own tech support.  Never even posted a message to their web page. 3. How Comcast plans to compensate customers for their inconvenience and loss of service, and exceptional frustration and hours wasted on hold and then working with clueless tech support. 4. How they plan to improve communication in the future. ... View more

By the way, I appreciate everybody checking in and bugging comcast about this.  IT really helps to band together on issues like this.  I don't know if it helps but I think they heard us.  I will post if I hear anything from management (or anyone at all) ... View more

If DCFox is still out there, I would be most curious as to what part of the country you are in.  You seem to be in a very select group that experienced no problem whatsoever over the last three days and waited until the problem was solved to contribute that you had no issue.  Please let us know where you are so others in the same area can see if they also had no issues.  It might also help Comcast to better understand what exactly happened and who was affected, since they still have not said anything to anyone.   Thanks. ... View more

OK.  It would have helped if everyone would have said where they were.  However I am in Utah and everything seems to have magically fixed itself.  Comcast (XFinity) promised an email to all about the issue and something on the website.  They never did that.  Customers will never get any info on the issue -- just 3 days of frustration, missed recordings and viewings, hours and hours of holdings for tech support and hearing "your call is very important to us"  and no communication at all from Xfinity on the issue.  Let the company know.  That is the only way things get fixed.  Even there own employee said a few words in the support group but did nothing to encourage the corporate offices to respond to all the digruntled customers across the US or offer any compensation.  Apparently the customer support forums are dedsigned as a place for customers to vent their frustrations but not as a place to actually get comcast to do anything helpful.  That's not going to work for me.  I want results, not robochats, tech support from clueless employees in other countries  and commiseration from other frustrated customers, although that is nice to understand the extent of the issue.  For that, I do appreciate other customers chiming in.   ... View more

Comcast Jessie, As an official Comcast employee, I suggest you post the issue to the website and any updates so all customers can see it.  This is a nationwide issue and all customers are affected. ... View more

I appreciate that ComcastMorgan has finally weighed in after 3 days of silence by the company. I just got off the phone with technical support.  My experience:  20 minutes to talk to someone in Mexico who denied there was a problem.  I then explained the problem and that it was nationwide.  She then agreed that there was a problem and she was aware.  When I asked why she lied to me, their was a pregnant pause and then she mumbled that I had not fully explained the issue to her.  I then asked if she was aware, what could she tell me about it that I did not already know.  She then said she would have to elevate it to "advanced repair".  I was then put on hold for another 45 minutes.  I then got someone in Columbia.  He then explained the problem just started yesterday.  I corrected him that it started three days ago.  He then agreed.    He said it was affecting some customers.  I said it was nationwide and affecting all customers.  He then agreed.  He said an incident report was issued yesterday.  I asked why the report was issued yesterday if the problem happened 3 days ago.  He then said the incident report was acutally issued 2 days ago.  I asked why comcast had not notified anyone.  He said they were preparing to send an email to all customers explaining the issue (a server problem).  I said put a notice on your website.  He said good idea.  (This is the 4th tech I have said the same thing to). I asked when it would be resolved.  He said he had no idea.  I said lack of communication and saying you don't know what is going on when you do is what leads xfinity customers to cut the cord and go elsewhere.  (Comcast employees feel free to weigh in.)  As for me, I have wasted enough time in the forums.  It does no good.  Comcast is unresponsive, in the forums, by phone, or by email.  As I said, leaving customers in the dark when there is a nationwide problem affecting every customer is suicide for a company. ... View more

I just got home. False alarm. I have no idea what xfinity meant by their text message. Nothing has changed. Everything is still broken and no answers from comcast ... View more

I just received this message from xfinity. I live in Utah. However, I am not at home to verify it is working. Anybody else verify it is working? “ Good news—the outage has been resolved! Thanks for your patience. Your services should be back up and running. Let me know if you're still experiencing any service issues. 1 - Everything is working 2 - I'm still having an issue“ ... View more

I think everyone can safely assume that rebooting everything is not going to solve the problem.  We can all also conclude that none of the comcast techs have any idea what is going on so it is a complete waste of time to call them.  If anyone gets any solutions from comcast feel free to post. ... View more

I just sent an email to xfinity upper management and am also posting to reddit, which is the other support forum mentioned on the xfinity site.  The tech here in utah is clueless.  Nobody at xfinity moniters the support forums (big mistake).  No nationwide (or global for the ones in India) tech bulletins (big mistake).  No communication with customers (big mistake).  Customers should be flooding xfinity with emails.  No way to run a business.  We should be seeing things on their website like we see when there are outages.  This is a nationwide issue that affects all customers--all locations.  But, XFinity is Silent.  Absolutely Worst thing they can do. ... View more

Since the problem is still here in Utah, I just called xfinity tech support and got a vague acknowledgement that there was an issue.  I told him that he needed to immediately inform managment that the problem was nationwide, was being discussed in all the support forums, that he had been an issue for 3 days, and customers were not happy.  Moreover they needed to respond to the issue in their own forums and issue a bulletin on their webiste acknowledging the issue and when it might be fixed.  Itold him that they canot igore nationwide issues affecting their customers.  You may also wish to contact management ("send Tome Feedback") about this here:  https://support.xfinity.com/svp-contact-for ... View more

Nope.  Nobody answsering at xfininity now.  Since nobody from xfinity monitors this forum or cares about the "xfininitry community forum" i checked   the xfininity facebook page but that seems to be where you go to complain about your bill or programming and nobody has posted there since Nov 9th.  I also checked out the Reddit forum where supposedly Xfinity "experts" hang out.  Over there, people have been complaining about the same thing, including trouble streaming and being locked out of channels they can normally get into. They also have talked with the same clueless techs, after waiting for hours to get to them.  None of the "experts" offered any advice.   This is all very odd indeed.  Certainly worth getting an answer from someone at Comcast when it affects nearly every xfinity/comcast customer in the nation!  Everyone just isn't willing to speak up about it or hasn't yet figured out the extent of the problem.  I think xfinity is hoping to get it fixed before everyone figures that out.  It's like maybe they thought they would get the power back on while everyone was sleeping and they would just plead ignorance till then--they just didn't know it would take this long.  Sometimes, as the politicians find out,  trying to cover it up doesn't always work out for the best! ... View more

We know from the other posts it affects Chicago, Philly, Seattle and Utah at least ... View more

what part of the country are you in?   ... View more

I'm in Utah.  Would like to know where everyone is and how widespread the issue is.  Sounds like nationwide.  Guide shows part of the shows.  Refuses to record anything but network shows.  Wipes out all planned recordings.  Comcast techs give blank stares and waste our time with the usual reset all your DVRs, claiming complete ignorance of the issue, but it is nationwide.  Clearly there has been a nationwide comcast bulletin to all offices about the issue but they are feigning ignorance.  Not sure why.  All I can think of is that they think it might cost them money in reimbursements to people if they admit it.  But, it's like refusing to admit the lights are out when you are standing there in the dark. ... View more