@EG That's okay. @ComcastMorgan I believe I checked once before when it happened at it did say something about an interruption, but I will have to check next time it occurs, but it is completely random when it does. Also looking at the downstream chart I provided, channel 25 says it has an "unsupported" modulation with terrible SNR and power level. Is that normal? That is what I thought the issue was and that specific channel has been like that since we upgraded. Thanks for the help.
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On October 10th we upgraded our internet to gigabit speeds and since then we have been having internet drops. The internet will sometimes drop multiple times per day every few hours or we go 2 whole days without any issues, then right back to dropping. When looking at the admin tools, I noticed there was a single downstream channel (25) that had an incredibly low power level at -60 and an SNR of 14, which sometimes goes to 7, and the modulation says UNSUPPORTED. When we upgraded, the tech that installed the new tv boxes and modem (TG4482A) replaced some cables and splitters as well, so I'd be surprised if that was it. We had a tech come a few days ago to swap the modem and check the cables and said everything looked fine on his end when he left, but the issues persisted. It is getting hard to put up with the issues as we have someone working from home and someone with online college courses as well. Any help with this would be nice. I've attached images of the downstream and upstream power levels below.
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