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Intermittent Video Issues Affecting Some Customers

A firmware update was recently deployed to TV Boxes that may be causing picture issues for some customersThe update includes a feature that defaults TV Boxes to the highest screen resolution the TV is capable of. This is causing a black screen, blue screen, a 'no signal' messages, or a "flickering"

Thank you RustBen!That seems to have worked!

Intermittent Video Issues Affecting Some Customers

A firmware update was recently deployed to TV Boxes that may be causing picture issues for some customersThe update includes a feature that defaults TV Boxes to the highest screen resolution the TV is capable of. This is causing a black screen, blue screen, a 'no signal' messages, or a "flickering"

We still are not able to start our Vizio Smart TV (4 or 5 month old) on its highesrt resolution. We've turned off the "best available resolution" option. We are now starting up in 1080p60 HD. If we start in a higher resolution, the tv picture flashes

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