I am writing to express my dissatisfaction with XFINITY.
As a new customer, I was expecting a good service during this pandemic as most of us are working from home.
First, I was told about the internet speed of 25 MBPS, while most of the time (18 hours/24 hours), I could see the speed is below 3 MBPS.
Second, I referred my friend who lives in my apartment (UNIT-316), and took another new connection last month.
Neither of us has received the award money at our mailing address. This looks like a piece of fraudulent information and I need an explanation for that. I and my friend both want to receive the reward amount. Please let me know why we have not yet received the award.
I am anticipating a quick response.
Thanks and regards <edited due to forum guidelines>
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