Same thing happened to me and when I called a week ago I was told my order would be expedited. Been a week and not even a notification about the order. Finally got the link to work and ordered the pods myself, with a $15 ‘self install’ fee (WTH?). So the free pods I get after paying for ‘whole home’ service that I’m not getting will cost $15? Hmmmm. And now I’m told the order won’t go through because I have Flex on my account. How does that make any sense? The agent I chatted with yesterday tried to tell me I had to wait 90 days to get the free pods. How does that make any sense? I’d like my whole house to have wifi now, not in three months. Contacted Xfinity about a dozen different times and still keep getting no help. It’s ridiculous that this can’t be cleared up.
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