@ComcastJonathan Hey Jonathan, I'm having similar issue but i cant quite figure out the posted fix for my specific issue. My xfinity account has 2 addresses linked, but the service on both accounts was disconnected after a move 6+ months ago where i no longer needed the service. I recently moved ago and DO want to purchase an xfinity internet package but my account will not let me add my new address, unlink old addresses or make any changes to either account becuase the service was disconnected. i'm also not able to create other account to purchase service at the new address becuase its linked to my phone number and when i type in the texted code it says "does not match our records" but not giving me options to solve the issue. Can you please help me out?
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