Don't even bother with customer service, as they can't help you. (I've tried 5 different times) I had read on other forums xfinity's visual vm wasn't compatible with newer (2019-2020) Samsung phones, but it seems to be an issue across all devices. Of course, they won't tell you this. I made an appointment to trade in my A51 tomorrow, but may just end up going back to the dreaded vzw, as this is a deal-killer for me. People still use phoes to talk, xfinity, and having to dial up to get voicemail, and listen to all savedmessages AND theprogrammed voice painstakingly repeat each individual number is a huge time waste, and about 25 years out of date technology.
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I am trying to figure that out myself after 4 text chats & 2 customer service calls since Saturday, the day after I started w/xfinity. Apparently,my newGalaxy A51 is not 1 of the ones that can use visual voicemail. I wish they would let us know before we purchase a phone whether or not it's supported. xfinity's app is ancient, and, according to several google searches, is only usable on older Samsung phones. It may be the same with all post 2018phones,as I am seeing people who have iPhones also have issues. I may go crawling back to vzw, tailbetween my legs tomorrow. Who wants to use a dial in vm system from 1994, where you have to dial *86 and listen through aaaaaaaallllllll your saved messages if you hit the wrong button when deleting your most recent call?
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