I hear ya! I'm in the A/V business in Denver, CO and this is very frustrating. Has worked well for 6+ months andn now the past six weeks it's been awful. Xfinity tells me it has to do with the signal to my modem. Very doubtful as Internet speed is very fast and reliable and other apps work well. It is my personal belief that Xfinity just doesn't want this used so you use their poor quality hardware. Curious if you made any headway to a resolve. I have tried everything!
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