About kimdesu

well my new modem and new  router didnt help out any my brother brought his pc which hits a gig over just to test and see if it was my pc which I highly doubt it because I can hit a gig at his house when we play games over there  but he was getting max 400mbs this is actually crazy he also has comcast with my same modem the netgear cm1000 and a nighthawk . So I am sure something is wrong on comcasts side I will honestly flip if they say I need an xb7 or its my equiment  on the 19th ... View more

@The94DelSol wrote: Before you call just make sure you have the latest firmware installed and there are no updates available. Try to run a speed test only through wifi right next to it too. One on 2.4 and a separate test on 5g. When you call into customer support ask them if they can check if you have the correct boot file for gig speed. When the techs arrive. Let them know there has been multiple T3 timeouts and if they can to check neighboring lines and all lines going into your house for ingress. If the tech has a XM2 meter ask them do the speed test via Ethernet (They’ll only get what your modem is currently pushing out.) Lastly I would ask them to test QAM analysis at the tap and at your modem. No problem fingers crossed!!! I am only getting 155.9 download  and 12.8 upload on 5g  I went out and bought new modem today and router just befor doing this test   that test was the highest I have gotten on the mobile phone I have I have a note 10+    wich I am sure I should get more than that cause I have seen a video of someone getting 600mbs on this phone ... View more

Here is the most recent error log for you guys to look at     2020-10-15, 18:16:10 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-15, 18:16:06 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-10-15, 18:15:01 Critical (3) Resetting the cable modem due to docsDevResetNow Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 23:27:48 Critical (3) Resetting the cable modem due to docsDevResetNow Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:21:45 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:21:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:21:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:21:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:21:02 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:21:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:20:41 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:20:40 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:20:09 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:20:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 22:19:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-14, 09:50:33 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 13:05:30 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 13:05:17 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 13:05:02 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 13:04:58 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 13:04:58 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 12:28:40 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 11:05:07 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 11:05:02 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1; 2020-10-01, 11:04:55 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:b4:20:50;CMTS-MAC=80:e0:1d:03:0b:22;CM-QOS=1.1;CM-VER=3.1;       Power levels :   Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1> Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 41 693000000 Hz 1.3 dBmV 39.8 dB 410489805 68 0 2 Locked QAM256 13 525000000 Hz 2.4 dBmV 41.3 dB 409441561 6 0 3 Locked QAM256 14 531000000 Hz 2.1 dBmV 37.4 dB 409445544 6 0 4 Locked QAM256 15 537000000 Hz 2.1 dBmV 40.7 dB 409448897 10 0 5 Locked QAM256 16 543000000 Hz 1.8 dBmV 41.1 dB 409452314 11 0 6 Locked QAM256 17 549000000 Hz 1.7 dBmV 41.0 dB 409455970 9 0 7 Locked QAM256 18 555000000 Hz 1.8 dBmV 40.9 dB 409460003 7 0 8 Locked QAM256 19 561000000 Hz 1.9 dBmV 41.0 dB 409463500 10 0 9 Locked QAM256 20 567000000 Hz 1.8 dBmV 40.9 dB 409470672 15 0 10 Locked QAM256 21 573000000 Hz 1.7 dBmV 40.9 dB 409474894 15 0 11 Locked QAM256 22 579000000 Hz 1.6 dBmV 40.8 dB 409478238 13 0 12 Locked QAM256 23 585000000 Hz 1.3 dBmV 40.6 dB 409481845 16 0 13 Locked QAM256 24 591000000 Hz 1.2 dBmV 40.5 dB 409485930 19 0 14 Locked QAM256 25 597000000 Hz 1.3 dBmV 40.4 dB 409489420 14 0 15 Locked QAM256 26 603000000 Hz 1.3 dBmV 40.6 dB 409492925 23 0 16 Locked QAM256 27 609000000 Hz 1.5 dBmV 40.5 dB 409496874 22 0 17 Locked QAM256 28 615000000 Hz 1.8 dBmV 40.6 dB 409502923 22 0 18 Locked QAM256 29 621000000 Hz 2.0 dBmV 38.9 dB 409506772 23 0 19 Locked QAM256 30 627000000 Hz 2.2 dBmV 38.4 dB 409510723 37 0 20 Locked QAM256 31 633000000 Hz 2.1 dBmV 40.2 dB 409514689 34 0 21 Locked QAM256 32 639000000 Hz 2.0 dBmV 40.3 dB 409518350 33 0 22 Locked QAM256 33 645000000 Hz 1.7 dBmV 40.2 dB 409521464 36 0 23 Locked QAM256 34 651000000 Hz 1.2 dBmV 39.7 dB 409526970 54 0 24 Locked QAM256 35 657000000 Hz 0.6 dBmV 39.7 dB 409530018 64 0 25 Locked QAM256 36 663000000 Hz 0.1 dBmV 39.5 dB 409533904 69 0 26 Locked QAM256 37 669000000 Hz 0.2 dBmV 39.5 dB 409537364 47 0 27 Locked QAM256 38 675000000 Hz 0.5 dBmV 38.8 dB 409541307 68 0 28 Locked QAM256 39 681000000 Hz 0.8 dBmV 39.6 dB 409544647 64 0 29 Locked QAM256 40 687000000 Hz 1.3 dBmV 39.9 dB 409548740 58 0 30 Locked QAM256 42 699000000 Hz 1.3 dBmV 39.7 dB 409552686 71 0 31 Locked QAM256 43 705000000 Hz 1.3 dBmV 39.4 dB 409555450 96 0 32 Locked QAM256 44 711000000 Hz 1.2 dBmV 39.4 dB 409555448 88 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 5 35600000 Hz 41.8 dBmV 2 Locked ATDMA 6 29200000 Hz 42.8 dBmV 3 Locked ATDMA 7 22800000 Hz 41.8 dBmV 4 Locked ATDMA 8 16400000 Hz 42.8 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1 159 762000000 Hz 1.1 dBmV 37.0 dB 1126 ~ 2969 361330692 2122325 0 2 Not Locked 0 0 0 Hz 3.9 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV   ... 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I have a time for them to come and check next week on the 19th of oct   I have I would like a list of things they need to check for so far I have a QAM test but what else should I ask them to check for because it seems from what I have read it doesn't matter if they connect into my modem or not they will get the speeds  because the xm1 meeters done respect power levels  and my modem doese    so in this case what should I do       ... View more

 They have tested from the modem and gotten full speed   but I believe someone said on here the meter  doesn't  help this ... View more

I have another question I have. They have tested from the wall using my modem and with my router and still had the same issue whith my download speed not reaching the right speed  is there away  I can convince them to actaully test because I would like to stay on the gig plan ... View more

Honestly thank you guys for all this help because the tech that comes out here don't do anything at all but just use a meeter and say its your problem and you need our modem   Just for clarification what should I ask them to do when they come out next time   ... View more

hardwired not wifi ... View more

No vpn or firewalls tried multiple computers all stuck at 300 mbs  tried differnt modems same resualt ... View more

How are they able to pull a gig and I am not is my question  off the modem   also I have had the Comcast modem and had the same error also on the  xb7  as well ... View more

They run the test and say everything looks fine on their part  but I will try does  the signals look ok  to you what is causing the  errors do yout think ... View more

Its not the modem our router both hit 1000mbs easy  at my brother's house there is something wrong with here at my house but they say since they can get the speeds on their testing meeter its fine it's my devices which isn't the case because When i use my modem by his house no errors  when its on his account when its on mine a errors slow speeds i even bought another modem and router just to make sure  I bought the night hawk 1900 and another cm 1000v2 same probelm so I am stuck with its my equiment  ... View more

  I swear these tech  are lazy  so they get pull 1000/40 and I cant get nothing and I have also taken this modem to my brothers hose and used it works just fine but they dont belive that just say its your  problem  and walk out ... View more