We have been an xfinity customer since 1993. We purchased a cell phone from xfinity sales and were told we had 14 days to return it if we did not need it. Xfinity Mobile did not work for us. I have been trying to return this phone but have not been able to. I have been on hold for hours at a time only to get disconnected. Once I do talk to someone they cannot help me. I spoke with one lady who had things all set up and was going to call me back but never did. I have less than 4 hours before the phone is not returnable. I need support now. I am on hold right now for 45 minutes. I need a call back as soon as possible. Thank you in advance. UPDATE *I was able to get this phone shipped back! Thank you Comcast!
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I have been with Comcast since 1993. We love the service and do not want to switch. We have a newly built home we are trying to get Comcast service. There have been 3 attempts and another this Saturday. What is happening is when I place the order it says there is service on my land but there is not so the tech closes the ticket saying not serviceable. When I call back they tell me it is. So I googled mapped my address and it takes me to a driveway a half mile down the road but the lot is vacant. I drove there and looked and I can see where Comcast has done work there. I have been trying for a month to get this information to the techs who bring the nodes to the land but have not been able too. Is there any way I can get Comast help on this issue? We need service at our new house.
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