I'm going through this now. Sometimes I get people on the phone that tell me it's no problem. I didn't get a call back for two weeks. I finally got someone this morning who promised to call back in 30 minutes. That was at 10 AM. The worst part is that I've been forwarded to the wrong department 8 times today. Many service people tell me contradictory things but it is clear they are less experienced. In any event, I hope they figure it out and you are able to stay sane.
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