Xfinity Community Forum

Low hanging dangerous wires

We have called xfinity (on the phone passed from department to department for 45+ minutes) as well as submitted a ticket (useless because our account is linked to our rental property, not the property with the dangerous wires). Other companies have come out and told us the wires are tagged xfinity.

23

3

U

Low hanging dangerous wires

We have called xfinity (on the phone passed from department to department for 45+ minutes) as well as submitted a ticket (useless because our account is linked to our rental property, not the property with the dangerous wires). Other companies have come out and told us the wires are tagged xfinity.

vs375, Hi there! Thanks for reaching out and for your time spent on this. I know if I had loose cables across my yard, I would want this resolved as quickly as possible. I am sorry to learn about this experience and the frustration that this has caus

T

Was literally forced to make Xfinity Mobile line in order to start internet, was told it was free, and now I'm being charged ~$60 for it

Hello, I recently moved to a new apartment and had Xfinity install their internet in my place. I did not want a mobile line, but I was pretty much told I HAD to set it up by an agent in chat in order for me to activate my internet. I was assured it would be $0 a month. Well, I looked at my bill for

15

1

T

Was literally forced to make Xfinity Mobile line in order to start internet, was told it was free, and now I'm being charged ~$60 for it

Hello, I recently moved to a new apartment and had Xfinity install their internet in my place. I did not want a mobile line, but I was pretty much told I HAD to set it up by an agent in chat in order for me to activate my internet. I was assured it would be $0 a month. Well, I looked at my bill for

thomasantos295, Hi there! Thanks for taking the time to reach out. As a consumer myself, I understand the importance of receiving what was promised and to only pay for services that I need. You've come to the right support team of experts to help. To

U

Payment arangment

Can I finish setting up a payment arrangement

15

1

0

U

Payment arangment

Can I finish setting up a payment arrangement

user_tse0oa, Hi there! Thanks for taking the time to reach out. I know how important it is to set up payment arrangements as a customer myself. You've come to the right place. Our team of experts are happy to help with this over social media. Payment

U

TV and phone fine but no internet stuck in a bot loop

My router shows up on the App by set up number. I have unplugged, reset etc nothing works to restore internet. I unplugged everything for a carpet installation, when connected everything, cannot get internet. Stuck in a bot loop when I call because there were outages here, but I never lost power or

21

3

0

U

TV and phone fine but no internet stuck in a bot loop

My router shows up on the App by set up number. I have unplugged, reset etc nothing works to restore internet. I unplugged everything for a carpet installation, when connected everything, cannot get internet. Stuck in a bot loop when I call because there were outages here, but I never lost power or

user_2s512e, Hi there! Thanks for taking the time to reach out. I can understand the importance of having your internet and video services working correctly as a subscriber myself. I am sorry to learn about this experience with the interruptions and

U

Xfinity Stream on Linux

With Windows 10 support ending and many opting to switch to Linux full-time, when will Xfinity Stream work with Linux? It works fine on Chrome OS, why not regular Linux?

9

1

0

U

Xfinity Stream on Linux

With Windows 10 support ending and many opting to switch to Linux full-time, when will Xfinity Stream work with Linux? It works fine on Chrome OS, why not regular Linux?

user_rq33i3, Hi there! Thanks for reaching out. I can understand the concern with wanting to know when will Xfinity Stream work with Linux since you are switching to it full-time. I would want to know the same thing. I do not see any plans for this c