This has been going on for months. Trying to get help from Xfinity is impossible and frustrating. I was planning to add TV to my plan but the site is so frustrating that I am not going to do it. I tried to add Flex - nope. Tried to chat - no one but a bot available that couldn't help. No phone numbers available... So frustrated now that I don't even want xfinity anymore! If they are too ignorant to fix their site after all these months (and I see lots of complaints) then no wonder they don't have any customer service!
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